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The Marketing Research Industry. The Marketing Research Industry: Evolution of the Industry. Charles Coolidge Parlin is known as the “father of marketing research.”. The Marketing Research Industry: Evolution of the Industry.

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the marketing research industry evolution of the industry
The Marketing Research Industry:Evolution of the Industry
  • Charles Coolidge Parlin is known as the “father of marketing research.”
the marketing research industry evolution of the industry1
The Marketing Research Industry:Evolution of the Industry
  • Parlin conducted the first continuous marketing research in the early 1900s for the Curtis Publishing Company.
  • The purpose of Parlin’s research was to increase advertising for The Saturday Evening Post magazine.
growth of the need for marketing research
Growth of the Need for Marketing Research
  • The Industrial Revolution led to manufacturers producing goods for distant markets.
  • Manufacturers needed to know about faraway consumers.
  • This led to the growing need for marketing research.
the marketing research industry today
The Marketing Research Industry Today
  • World Revenues
    • The marketing research industry today accounts for about $21.5 billion spent annually.
    • The top 25 firms can be found in the report Honomichl Global Top 25 (See page 44.)
    • The top 50 U.S. firms can be found in the Honomichl Top 50. (See page 46.)
classifying firms in the marketing research industry
Classifying Firms in the Marketing Research Industry
  • Research Suppliers
    • Internal Suppliers
    • External Suppliers
      • Limited Service Suppliers
      • Full Service Suppliers
the marketing research industry1
The Marketing Research Industry

Classification of Marketing Research Suppliers

May or may not be a formal department

Outside firm hired to perform some sort of marketing research

Can perform all marketing research functions for the client

Can perform only limited marketing research functions for the client

Online research services firms specialize in providing services online.

Standardized service firms provide syndicated marketing research services, as opposed to syndicated data, to clients.

Syndicated data service firms collect information that is made available to multiple subscribers.

Customized service firms offer a variety of research services that are tailored to meet the client’s specific needs.

industry structure internal suppliers
Industry Structure: Internal Suppliers
  • Internal suppliers: an entity within the firm supplies marketing research
  • Methods of Organization
    • Own formal departments: organized around:
      • Marketing function: ad research, product research, pricing research, channel…
      • Research process: data analysis, data collection…
      • Area of application: brands, customers...
industry structure internal suppliers1
Industry Structure: Internal Suppliers
  • Methods of Organization…
    • Single individual or committee
    • No responsibility assigned
industry structure external suppliers
Industry Structure:External Suppliers
  • External suppliers: outside firms hired to fulfill a firm’s marketing research needs
  • Methods of Organization:
    • Function: data analysis & collection…
    • Type of research application: ad research…
    • Geography: domestic, international…
    • Types of customers, finance, health
    • Combination of the above
industry structure external suppliers1
Industry Structure:External Suppliers
  • Classification:
    • Full service
    • Limited service
where to find external research suppliers
Where to Find External Research Suppliers
challenges to the marketing research industry
Challenges to the Marketing Research Industry
  • Marketing researchers should focus on diagnosing problems in the market…need for portability led to Walkman, Watchman.
  • Marketing researchers should speed up marketing research by using IT.
  • Marketing researchers should take an integrative approach…avoid being “silos” of isolated information.
challenges to the marketing research industry1
Challenges to the Marketing Research Industry
  • Marketing researchers should expand their strategic impact...get away from standard reports & get involved in strategic issues.
  • Other criticisms – lack of creativity, too survey oriented, lack of understanding of real problems, lack of concern for respondents.
suggested improvement certification
Suggested Improvement: Certification
  • For several years certification has been debated.
  • The MRA started a certification program in February 2005.
  • Professional Researcher Certification – go to, and see menu item “Certification.”
other suggestions for industry improvements
Other Suggestions for Industry Improvements
  • Auditing…being used in other areas, i.e. Advertising…audits websites via Audit Bureau of Circulations.
  • Education…MR industry has made much progress here. Examples include AMA’s Notre Dame School of Marketing Research, Burke Institute, Advertising Research Foundation seminars, etc.
is this ethical
Is this Ethical?
  • A research company decides to leave a message on prospective respondents’ answering machines telling them that if they call back in the next 24 hours, they will receive a valuable prize if they take part in a survey.

Ethical as long as true

is this ethical1
Is this Ethical?
  • Upon completion of an interview, the respondent is asked to provide the names and telephone numbers of others he or she thinks should take part in the survey.

Ethical - snowball sampling,

referral sampling

is this ethical2
Is this Ethical?
  • A door-to-door salesman finds that by telling people that he is conducting a survey, they are more likely to listen to his sales pitch.

Unethical – sugging

What is frugging?

is this ethical3
Is this Ethical?
  • The cover letter of a mail questionnaire says that it will "only take a few minutes to fill out." But pretests have shown that at least fifteen minutes are needed to fill it out.

Unethical as “few” is vague

is this ethical4
Is this Ethical?
  • Telephone interviewers are instructed to assure the respondent of confidentiality only if the respondent asks about it.

Ethical as long as confidentiality is true

is this ethical5
Is this Ethical?
  • A client insists on inspecting the completed questionnaires to assess their validity, but the researcher suspects that the client is really interested in finding out what specific respondents said about the client.

Unethical if the survey is confidential

or anonymous

is this ethical6
Is this Ethical?
  • In the appendix of the final report, the researcher lists the names of all respondents who took part in the survey, and places an asterisk beside the names of those who indicated agreement to be contacted by the client's sales personnel.

Ethical…They agreed to this.

ethical issues with online surveys
Ethical Issues with Online Surveys
  • Spam surveys…
  • Opt-In vs. Opt-Out


why are ethical issues problematic
Why are Ethical Issues Problematic?
  • Two competing ethical philosophies:
    • Deontology holds that if an (any) individual's rights are violated, then the behavior is not ethical.
    • Teleology says to judge a given behavior in terms of its benefits and costs to society: if there are individual costs but group benefits, then there are net gains (versus net losses) and the behavior is judged to be ethical.
why are ethical issues problematic1
Why are Ethical Issues Problematic?


No problem

Okay if it

helps folks


Okay if it gets to the truth


marketing research code of ethics
Marketing Research Code of Ethics
  • CASRO:
  • MRA:
  • PMRS:
ethical issues
Ethical Issues
  • Sugging
  • Frugging
  • Misrepresentation and omission of pertinent research data
  • Treating clients, suppliers & the public unfairly
ethical issues with respondents
Ethical Issues with Respondents
  • Respondent cooperation has been going down
  • Marketing researchers should:
    • Eliminate or keep deception to a minimum
    • If promised, guarantee anonymity or confidentiality
    • Fight invasions of privacy such as telemarketing and SPAM
  • Marketing research companies are making greater use of panels
  • Recruiting respondents who agree to participate in future studies
  • Panel Equity, the value of having access to a large number of consumers willing to cooperate in studies, will increase in the future
some internet sites about careers in marketing research
Some Internet Sites About Careers in Marketing Research
  • Quirk’s
  • Occupational Outlook Handbook