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Implementing a facilitated discharge program for stable cardiology patients to reduce outpatient numbers, improving efficiency and patient care. Strategy overview, implementation plan, and evaluation outlined.
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Cardiology Facilitated Discharge Program Dr. Paramjit Singh Panesar. Executive Director. Nottingham North and East Clinical Commissioning Group.
Background • CCG level financial productivity targets • QIPP. • Cardiology Spend. • Right Care Analysis. • Spend vs. Outcome • Clinical Contracting Board. • Identification of higher numbers of follow-up patients vs. new referrals.
The Problem….. • “The problem is…” • “…. The number of stable follow-up patients in cardiology outpatients is too high”
The Objective • “To reduce the number of stable follow-up patients in cardiology outpatients by discharging at least twenty percent of dischargeable audited patients within 6 months”
The selected strategy • Facilitated Discharge Program for stable cardiology patients. • High benefit, low cost and timely strategy. • Stakeholders: • Primary care, Secondary care and Patients. • Overview of strategy. • Using eHealthscope, categorisation of patients into: • A – Active long term follow-up. • B – Being investigated. • C1 – Combined follow up (by GP and Pacemaker clinic). • C2 – Combined follow up (by GP and ECHO clinic). • D – Discharged. • Verification by Secondary Care and Discharge Process.
Implementation plan • Include a list of actions and sequencing. • Be clear on who (group/person) will be accountable for task and overall governance of the plan. • Describe how you will manage resistance.
Evaluation plan • 4 month evaluation point. • Process indicator. • At least 12 out of 21 practices (50%) take part in the discharge program • Outcome indicator. • At least 20% of audited stable cardiology patients are discharged to the community. • So how did we do?
Conclusions • Leadership: • Importance of creating a share vision. • Engagement of a variety of stakeholders. • Responsive leadership to change and challenge. • Problem solving: • Define a problem that achieves stakeholder engagement. • Strategy implementation needs to be dynamic and responsive with timely evaluation. • Stakeholder engagement is key to implementing the strategy.
Working in groups: • Need for clear leadership and common goal. • Clearly defined roles within the team. • Champion the strategy • Implementation team • Stakeholder engagement • Responsive to change and challenge. • Impact on organisation? • Better alignment with longer term strategy having worked on a shared goal. • Proven model for change to be implemented again in the future. • Increased patient access for new referrals and greater financial stability for the CCG.