Welcome to EXPRESS Your Online Enrollment Tool

1. Welcome to EXPRESSYour Online Enrollment Tool Guided Tour Please use the Navigation Buttons at the bottom of each screen to proceed through the tour and press Escape (Esc) on your key-board to end the tour at any time.

2. What Is EXPRESS Enrollment? • A secure web-based application that allows you to update and maintain your employees’ benefit elections online • A handy tool that offers reporting capabilities, sample bills and payment history at your fingertips • A resource center that provides you links to physician information, claim forms, administration forms and much more Click Esc on your key-board to end the slide show.

3. How Can EXPRESS Enrollment Help You? • Saves you time and effort. No more mailing or faxing enrollment or change forms • Around-the-clock access with real time updating • Displays easy-to-use menu options to make your insurance updates quickly • Obtains additional enrollment information when required for eligibility review Click Esc on your key-board to end the slide show.

4. How Can EXPRESS Enrollment Help You? • Offers the ability to provide access to your employees so they may make their own benefit elections and updates • Notifies you of eligibility transactions that require additional information or transactions that may change your employees payroll deductions Click Esc on your key-board to end the slide show.

5. EXPRESS Guided Tour • To learn more about the capabilities of EXPRESS, click the start button to begin your guided tour • Then contact your Trustmark Sales Executive or Client Manager for information on how to begin using EXPRESS START Click Esc on your key-board to end the slide show.

6. Log on to Express at: enroll.trustmarklife.com No prefix to the internet address is needed (e.g. www or http) Get started by entering your assigned User ID and password in the fields provided, then click Login. Click Esc on your key-board to end the slide show.

7. On the next screen, re-enter your assigned password then create a password of your own choosing. Click Esc on your key-board to end the slide show.

8. After accepting the eBusiness Agreement and Terms & Conditions, you are brought to your Main Menu screen. With the menu options provided here, you are able to administer all of your insurance needs.

9. The next several screens show how to enroll a new employee into benefits. From your main menu, enter the new member’s social security number (SSN) in the field provided. Next, click the Add Member link. Click Esc on your key-board to end the slide show.

10. Enter the key employee data in the fields provided on the Add Member screen. Be sure to select the correct Member Group (class of benefits) for the employee you are entering. When finished, you may save your changes by selecting Add/Update New Member or click Continue with Enrollment to finalize the selection of benefits. Click Esc on your key-board to end the slide show.

11. Complete the member personal data fields. Click the Save and Continue button at the bottom of each screen to proceed through the enrollment screens. Click Esc on your key-board to end the slide show.

12. A Benefit Election Screen appears for each coverage available to your employee. Select who is to be covered and the benefit elected. If waiving the benefit, select a waive reason from the drop-down provided. Click Esc on your key-board to end the slide show.

13. A beneficiary screen is presented if life-type benefits are elected. Complete the beneficiary designation section with both primary and contingent beneficiaries, if applicable. Click Esc on your key-board to end the slide show.

14. When enrolling dependents, you are presented with a separate Dependent Personal Data screen for each dependent. Be sure to select the appropriate dependent relationship to the member using the drop-down selections. Click Esc on your key-board to end the slide show.

15. If any information provided on the previous screens requires additional information or Trustmark’s review, the transaction is “held” and you are presented the form that needs to be completed. With the links shown on this message page, you may complete the requested form online, or print a copy and have your employee fill it out and return to Trustmark. Click Esc on your key-board to end the slide show.

16. The next screen is the Summary of Enrollment page and it displays all of the previously entered enrollment data for your employee. Scroll through the elections and review for accuracy. Click Esc on your key-board to end the slide show.

17. Use the options at the bottom of the Summary page to go back and make changes, cancel (delete) the transaction, or click Accept to finalize the transaction.

18. When the Summary is ACCEPTED, the enrollment is finalized. PLEASE PRINT THIS ACCEPTED SUMMARY PAGE FOR YOUR RECORDS. To return to your main menu, scroll to the bottom of the page and click the Group Administrator Menu button. To end your session, select the Logoff tab at the top of the any screen.

19. The next several screens show how to change and update eligibility. You can update an existing member’s benefit elections and family status by entering the employee’s SSN or unique member identifier in the field provided and clicking Member Menu. Click Esc on your key-board to end the slide show.

20. The Member Menu is interactive and displays links that apply to the specific member. • On this screen you may: • Change your employee’s personal data • Change a dependent’s personal data • Change an employee’s beneficiary • Enroll a spouse, dependent child, or • elect previously waived benefits • Terminate dependents • Waive a specific benefit Click Esc on your key-board to end the slide show.

21. To change “key” employee information (i.e. salary or member group), enter the employee’s SSN or unique member identifier and select the Update Member link. Click Esc on your key-board to end the slide show.

22. On the next screen, enter the date the change is to be effective. Click Esc on your key-board to end the slide show.

23. Change the information in the fields provided and click Update Member at the bottom of the screen to submit your changes or Cancel to delete. You will be presented with a confirmation page when the transaction is complete. Click Esc on your key-board to end the slide show.

24. Other menu options offer you the ability to: • Terminate a member • Reinstate a member • Change an incorrect SSN • Order an ID card Follow all screens through to completion to ensure your transaction is properly submitted. Click Esc on your key-board to end the slide show.

25. The COBRA/Continuation Administration section offers easy-to-use menu options to maintain all of your COBRA eligibility updates. • Enter a terminated member’s SSN or unique member identifier in the field provided and you may: • Put a member on COBRA • Put dependent(s) on COBRA • Request an extension of COBRA • due to disability • Change a COBRA Member Group • Terminate COBRA participation

26. The Census Administration section offers a tabular view of all your employees and their “key” census data. Click Esc on your key-board to end the slide show.

27. The View Transaction History link in the Group Administration section allows you to view all of the eligibility transactions entered for each employee. Click Esc on your key-board to end the slide show.

28. By default, the Transaction History screen displays all transactions entered using EXPRESS for the last 12 months. You may also sort the display by location (if applicable) or specific Member ID. Click on the Summary link to view the actual enrollment or change for the employee.

29. Two links are provided for held transactions: • View Status of Held Transactions – This option presents a view only display of past and present transactions that have or are being held for review and their status. • Update Held Transactions – This option allows you to act on held transactions that are awaiting review by you or additional information from your employee. Click Esc on your key-board to end the slide show.

30. The View Held Transactions screen allows you to view: • The reason why a transaction is held • Who the transaction is held for • The current status of the transaction • A summary of the transaction

31. Access the Update Held Transactions menu option often to: • Follow up with your employee to make sure the • requested information is submitted in a timely manner • Indicate how the requested information was submitted • Review a held transaction and update payroll • deductions if necessary Click Esc on your key-board to end the slide show.

32. Additional menu options to aid in your administrative needs are: • A link to Ceridian CobraServ • A rolling 12 month view of your billing and payment history • The ability to request a sample bill Click Esc on your key-board to end the slide show.

33. The Reports section offers you 3 reporting options: Member Benefit Elections View the current benefit election of your employees Member’s Dependent Enrollment View a list of your current employees’ dependents Dependent Limiting Age Generate a list of dependents that will soon be reaching your contract’s limiting age Click Esc on your key-board to end the slide show.

34. After selecting the report you want from the main menu, enter the report parameters and format options on the next screen. Your report will generate using the most current eligibility information available. Click Esc on your key-board to end the slide show.

35. If you offer an Open or Annual Enrollment to your employees, it’s easy to use EXPRESS. A special link is provided on the Member Menu screen during the designated open or annual enrollment period. This link allows you (or your employees) the ability to make their benefit elections online. Click Esc on your key-board to end the slide show.

36. The final section of your menu options is the Resource Center. This section provides links to Express user guides, health tips, physician information, administration forms, and much more. Click Esc on your key-board to end the slide show.

37. Helpful Tips When Using EXPRESS • Use the navigation buttons built into EXPRESS instead of the browser back and forward buttons • Online Help Screens are available on each page and offer complete field descriptions • If you leave EXPRESS unused for 60-minutes, the system will automatically log itself off Click Esc on your key-board to end the slide show.

38. Helpful Tips When Using EXPRESS • Follow each menu option through to completion to finalize the transaction • New member information may not be available to update for up to 5 business days • Review and act on your held transactions often to determine eligibility changes that may affect an employee’s payroll deductions Click Esc on your key-board to end the slide show.

39. Thank You for Your Time • We hope you have found the EXPRESS Guided Tour helpful and we are confident that EXPRESS will fulfill your needs • Contact your Trustmark Sales Executive or Client Manager today to sign up for EXPRESS Click Esc on your key-board to end the slide show.

40. Additional Information • For additional information, contact our main office toll free at (866) 213-9829 Monday through Friday between 7:30 am and 5:00 pm Central Standard Time OR • Send an email to express@trustmarklife.com Thank You! Click Esc on your key-board to end the slide show.

41. Click Esc on your key-board to end the slide show.