EECS IT Town Hall Meeting

1. Anthony Joseph <adj@eecs>, CNIL Vice Chair Eric Fraser <fraser@eecs>, EECS Director of IT February 21, 2007 UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS IT Town Hall Meeting

2. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Agenda • Introductions • EECS IT Survey Results • IT Manager Presentations (10 minutes each) • Lars Rohrbach – User Support and Helpdesk • Kevin Mullally – Instructional Computing • Fred Archibald – Networking Services • Michael Bordua – Infrastructure Services • Rob McNicholas – Web and Information Services • Q and A

3. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES ? ACG COE IMG IDSG CUSG HELPDESK ISG ERSO ESG CITRIS IST

4. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES • Who and What is ? • Instructional & Research Information Systems • Mission: To provide state-of-the art computing and networking services in support of the EECS department's instructional and research goals.

5. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES • Who and What is ? • Instructional & Research Information Systems • Mission: To provide state-of-the art computing and networking services in support of the EECS department's instructional and research goals. • Secret Mission: To play with state-of-the-art toys in an exciting, non-corporate environment and get paid for it.

6. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Computer Networking Instructional Labs (CNIL) Committee - Meets 2 x Semester Prof. Anthony Joseph (VC) Eric Fraser Prof. Bernhard Boser Christopher Brooks Prof. Ron Fearing Prof. Dan Garcia Prof. David Messerschmitt Prof. Kris Pister Prof. Doug Tygar Helpdesk Managers: Ann DiFruscia and Phil Loarie Computer User Support Group (CUSG) Manager: Lars Rohrbach IRIS Purchasing and Administration Caitlin Dey-Ward and Rachel Tibbetts Functional Groups Instructional Support Group (ISG) Manager: Kevin Mullally Information Management Group (IMG) Manager: Rob McNicholas Infrastructure Development Support Group (IDSG) Manager: Michael Bordua

7. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Other Computing Groups (non IRIS) • Administrative Computing Group (ACG) • Electronics Support Group (ESG) • ERSO Computing Services • ERSO Technical Support Staff • Clustered Computing Group (CCG) • BWRC Technical Support • Various Technical Research Support Groups • CITRIS Technical Support • College of Engineering Technical Support

8. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Who are you? +2700 student accounts in instructional per semester

9. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Where are you?

10. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES What do you use? +500 if clustered computing is added

11. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS IT Survey Results • Results Summary at: • http://www.surveymonkey.com/Report.asp?U=276217281939 • Survey was sent out to all EECS users except Instructional Accounts (will be done separately) • There were 448 responses (32% response) • Too much to cover everything here • ~68% of users manage their own machines • ~19% have never used the helpdesk

12. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS IT Survey Results - Core Infrastructure

13. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS IT Survey Results - CUSG

14. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS IT Survey Results (cont.) • If a tiered low cost storage service were offered, the most important features would be: • ubiquitous access from all systems • performance • Less important would be: • backup • a snapshot feature • the ability to grow and shrink the filesystem. • Websites should support more services such as Wikis and dynamic content. • Users would like to see calendar service offered to all members of the department if the funding were there. • ~300 use it now at $20/year for license • there is a one time $25/user startup fee for adding users • Clustered Computing support needs better advertising, more resources and better integration with the rest of EECS services. • http://www.millennium.berkeley.edu/

15. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Thank you for your feedbackQuestions?

16. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Computer User Support Group (CUSG) Lars Rohrbach <larsrohr@eecs>

17. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES CUSG • System Administrators for hire • A recharge unit of EECS, we provide system administration and computing support for faculty, staff and researchers

18. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES CUSG • Annual contract support of desktops and servers, as well as printers • Time & Materials job requests also accepted • Supporting Windows, Solaris, Linux, and MacOS

19. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES CUSG • OS installation and configuration • Help with software • Maintenance (patching, security) • Monitoring (availability, security) • Labor for warranty repair • Troubleshooting • Technical advice

20. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES CUSG • Professional help • Experience and knowledge • Low annual cost • Group availability – there’s always someone to call on when things go wrong • You and your students get back to research

21. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES CUSG • Don’t fight the system – let us fight for you! • You do research, while we attend to your machines • We keep up on policy changes, network changes, and security issues

22. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES CUSG • Future developments • Vista preparations • Daylight Savings Time patches • The usual patching & upgrading

23. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Helpdesk

24. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Helpdesk • Central point of contact for computer support within the EECS department • help@eecs • 642-7777 • 395 Cory, 313 Soda

25. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Helpdesk • Answer questions in person, by phone or by email • Online documentation: http://iris.eecs.berkeley.edu • Direct users to appropriate contacts • Recorded message at 642-7777 in the event of any significant outages • Software loan library

26. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Helpdesk • Fedora Core 5 for x86 • Mac Office 2004 • Mathematica 5.1 • Matlab R2006a: Unix/Mac PPC • Matlab R2006a: Windows • Office 2000 • Office 2003 • Office 2007 for Windows • T41 drivers for Windows • T60/X60 drivers for Windows • Visio 2003 Pro • Visual Studio.NET • Windows 2000 Professional • Windows 2003 Server Service Pack 1 • Windows Critical Patches (01/12/06) • Windows XP 64-bit Itanium • Windows XP Patched (01/12/2006) • Windows XP SP2: Simplified Chinese

27. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Instructional Support Tech support services for EECS instruction Kevin Mullally <kevinm@eecs> Instructional Support Group (ISG)

28. UNIVERSITY OF CALIFORNIA Berkeley ‘named’ accounts ‘class’ accounts ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Instructional Support Accounts • Instructional accounts: for access to Instructional computers, WEB sites, printers • named accounts: login names are personalized (bbking, rcrumb, etc) default account used for many classes for all EECS majors (ugrad & grad) as long as enrolled for non-EECS majors who are in one of those classes get one by logging in as ‘newacct’ • class accounts: login names are generic (cs61a-xx, ee40-yy, etc) for classes that need special features expire at the end of the semester; login names are reused get one from the instructor in class

29. UNIVERSITY OF CALIFORNIA Berkeley computers (ISG) electronics (ESG) ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Instructional Support Labs & Servers • Labs: 105, 119, 125,140, 199, 204, 218, 353 Cory 271, 273, 275, 277, 330, 349 Soda C10, C30, C50 Hearst Field Annex • Login servers: cory, c119, pulsar, quasar (Solaris) nova, star, solar, h30, h50 (Solaris) torus, pentagon, cube, rhombus, sphere (Solaris) ilinux1, ilunux2, ilinux3 (Linux) iserver2, kramnik (Windows) • Services: Email (http://imail.eecs) WEB (http://inst.eecs) Software (http://inst.eecs/software) E-Academy (http://msdnaa.eecs)

30. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Instructional Support Finding course WEB sites Course WEB sites on http://inst.eecs.berkeley.edu http://www.eecs.berkeley.edu/education/courses.shtml http://schedule.berkeley.edu http://courseweb.berkeley.edu http://bspace.berkeley.edu may be on a research WEB server • you can make a public WEB page on bSpace • consider archiving when deciding where to store WEB data

31. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Instructional Support campus servers for maillists & newsgroups http://bearfacts.berkeley.edu http://inst.eecs.berkeley.edu/webnews http://lists.berkeley.edu http://lists.berkeley.edu • Class email lists for instructors are on http://bearfacts.berkeley.edu • Google newsgroups are not in synch with news.berkeley.edu • from off-campus, WebNews is a simple news client that runs on our WEB server • or connect to authnews.berkeley.edu via Outlook, Thunderbird, etc

32. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Instructional Support “research” and “instructional” resources UNIX Domain Research ”EECS” Windows Domain Research & Instructional UNIX Domain Instructional Home dirs on coeus Email on http://imap.eecs WEB on http://www.eecs H:=coeus U:= fileservice Home dirs on mamba Email on http://imail.eecs WEB on http://inst.eecs help@eecs inst@eecs

33. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Instructional Support Summary Tech support services for EECS instruction: • computer accounts for coursework • labs and login servers • finding course WEB sites • maillists and newsgroups Comparing “research” and “instructional” resources: • password domains (Windows, instructional UNIX, research UNIX) • home directories (U: vs H: in Windows) • email addresses (user@imail.eecs vs user@eecs) • WEB pages (http://inst.eecs vs http://www.eecs) • help (inst@eecs vs help@eecs)

34. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Networking Key Updates Spring 07 Fred Archibald <fred@eecs>

35. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Phased Network Refresh Model • 2006/2007 Core Network Upgrade • 2007/2008 Wireless Network Upgrade • 2008/2009 Edge Network Switch Upgrade • Closet Switches For Desktop Connections @ 1 GB/Sec

36. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Core Network • Upgrade Core Switches in Cory and Soda to 10 Gig • Upgrade EECS Firewalls to 10 Gig • Upgrade Campus Edge Switch to 10 Gig • Work Ongoing Now

37. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Core Network Upgrade

38. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Wireless • “Ubiquitous” 802.11a/b Coverage • Ubiquitous Really Means 90-95% • Production EECS WLANs Now Inside Firewall • SSIDs: “EECS and EECS-11a” • Use Of FireEye Appliance Allowed This • We Encourage Use Of EECS-11a • We Are Investigating 802.11n • Standards Not Yet Finalized • Enterprise Use Not Likely Until Mid-Late 2008 • EECS Will Likely Use 802.11n At 5.2 GHz Rather Than 2.4 Ghz • 802.11n Requires Upgrade To Wired Network

39. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES FireEye Appliance • FireEye Is An Anti-Malware Security Appliance • (Windows Only Today) • Wireless Traffic Mirrored To Appliance • All Traffic Run Against Virtual Machines • Approx 10-20 VMs Built Up And Torn Down On The Fly • Info Re Compromised VMs Are Pushed To Wireless Controllers And Compromised Clients Contained

40. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Overall Wireless Use • Overall Weekday Peak Of 600 Simultaneous Users • Mesh Weekday Peak 100 Users

42. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES UC Berkeley Mesh • Experimental Pilot Program • Collaboration Between EECS/IST/Cisco • Primarily Outdoor Coverage • Client Support For 802.11b/g • Mesh Backhaul Uses 802.11a • Currently 2 WLANs supported • EECS • AirBearsBeyond

43. RAP MAP

44. RAP Installation Cory Hall

45. Wheeler Hall • MAP Installation

46. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Infrastructure Development Support Group (IDSG) Michael Bordua <mgbordua@eecs>

47. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES IDSG - Townhall • EECS Survey Results • Other Info • Storage Refresh

48. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES EECS Survey Results • Spam Tagging • Block 21% • Tag 57% • Pass 22% • White/Black Listing https://bc[1,2].eecs.berkeley.edu • Virus Filtering • Block 25% • Virus Clean/Remove .51% • Webmail Interface – Work in progress • Host Adding/Updating

49. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Other Info • SWW • Service Availability • IMAP 99.9% • Storage 99.9% • Spam 99.9% • MX’s 99.9%

50. UNIVERSITY OF CALIFORNIA Berkeley ELECTRICAL ENGINEERING AND COMPUTER SCIENCES Storage Refresh • Current Storage • New Storage • Benefits