Group

1. Group

2. Group Part Chapter 4Group and Team 4.1 Foundation of Group Behavior 4.2Creating Effective Teams Chapter 5 Communication 5.1 Significant of Communication 5.2 Improving Communication Skill Chapter 6 Leadership 5.1 What is leadership? 5.2How to improve leadership? Chapter 7 Power & Conflict (Self-study)

3. 4.1 Foundation of Group Behavior What is group? (P218/) Group decision making

4. 1. What is group? (P218/) • Group • Formal group • Informal group • Why do people join group? • Groups made up of five or seven members do a pretty good job of exercising the best elements of both small and large groups. P235

5. Adjourning Performing Norming 阶段1形成 阶段2震荡 阶段3规范化 阶段4执行 5阶段解体 前阶段 Storming Forming Stages of group development (P219\)

6. Group Task Group member resources Performance and satisfaction External conditions imposed on the group Group processes Group structure Group Behavior Model (P224)

7. Evaluating group effectiveness (P246)

8. 4.2Creating Effective Teams What is work team? (P258/) Comparing work groups and work team Creating effective teams

9. A team effective model P264 • Work design • Autonomy • Skill variety • Task identity • Task significance • Composition • Ability • Personality • Roles and diversity • Size • Flexibility • Preference for teamwork Team effectiveness • Context • Adequate resources • Leadership • Performance evaluation and rewards • Process • Common purpose • Specific goals • Team efficacy • Conflict • Social loafing

10. Key roles on teams P266 • Read P268 • Translate “Teams Benefit Both Employees and the Organization” P275

11. Effective Communication

12. 5.1 Significant of Communication Three 70%

13. Functions of Communication

14. Communication (P284)

15. Feedback Message 1 Message 2 Encoding Channel Decoding Sender receiver Noise Purpose Background Communication Process: Nine Elements

16. Types ofCommunication Channel • Formal Channels • Are established by the organization and transmit messages that are related to the professional activities of members. • Informal Channels • Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices.

17. Three Common Formal Small-Group Networks E X H I B I T 10–3

18. E C K H Y G I X F B D J D E G J F B D H I C I A C B J Probability—each randomly tells others B A D K Gossip—one tells all C F A Cluster—some tell selected others; most typical A Single strand—each tells one other Grapevine Patterns

19. Grapevine: Positives and Negatives • Benefits • Problems

20. ORZ Showing emotion in email: {}

21. Effectiveness of Communication ------Sentence、Tone、Body

22. 5.2 How to improve effective communication • Factors influencing Communication • Effective communication

23. Men talk to: Women talk to:

24. 2. Effective communication

25. Keys to Effective Listening

26. Leadership • 6.1 What is leadership? • 6.2How to improve leadership?

27. 6.1 What is leadership? • Leadership Theories • Compare Leaders and managers • Two Factors Leadership

28. Leadership Theory Contigency Theory Behavioral Theory Trait Theory

29. Trait Theory • Traditional /Modern Trait Theory • Self-confidence • cognitive ability /Intelligence • business or task-relevant knowledge • Desire to lead • Honesty/integrity • Drive

30. Behavior Theory The University of Michigan Studies: • Production-Centered and Employee-Centered Behavior The Ohio State University Leadership Studies: • Initiating Structure (task-oriented dimension ) and Consideration (people-oriented dimension) • Leadership Life Cycle Model • Management Grid

31. 6.2How to improve leadership?

32. Organization PartOrganization Design & Culture

33. Human resource policies and Practices HRM政策与实践 Productivity Work Stress 工作压力 Absence Turnover Organization structure and design 组织结构与设计 Organizational Culture 组织文化 Satisfaction Organization Level

34. Thank you !