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Support Services Business Review - KLIC . 2012. 5. 30. . Meeting Participants. Partner Director of Operations Director of Customer Support NetApp Alliance Manager Renewals Manager Sales Manager Senior NetApp Support Engineer NetApp Partner Development Manager

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meeting participants
Meeting Participants

Partner

Director of Operations

Director of Customer Support

NetApp Alliance Manager

Renewals Manager

Sales Manager

Senior NetApp Support Engineer

NetApp

Partner Development Manager

Technical Partner Manager

Channel Sales Manager

Field Support Manager

agenda
Agenda

Support Services Certified Business Review

Partner Compliance Analysis

Partner Performance Analysis

AutoSupport Adoption

Customer Satisfaction

Program Update

Recent initiatives

Planned initiatives

Action Items

slide9

Regional Standard & Premium Serials Sales By Qtr

Source: Support Services Certified Partner

netapp case resolution feb
NetApp Case Resolution – (Feb)

NetApp Confidential - Internal Use Only

netapp case resolution mar
NetApp Case Resolution – (Mar)

NetApp Confidential - Internal Use Only

netapp case resolution apr
NetApp Case Resolution – (Apr)

NetApp Confidential - Internal Use Only

pr total s ource netapp
PR (Total) Source: NetApp
  • Performance Rate (100%)
performance rate
Performance Rate
  • Performance Rate (100%)
    • Technical Case PR + PPR + Install Report + Service Renewal rate + ASUP Adoption rate + Technical Enablement Activity
performance rate1
Performance Rate
  • Service Renewal
    • 1st tier, S/W(36%), H/W(55%)
    • 2nd tier
    • Max
  • Renewal rate
    • level-3 (Min) 유지
program update1
Program Update
  • Training
    • Cluster-mode Administration, Aug 6
    • NGS New Hire Technical Training, Sep 3
    • SAN Fundamental Troubleshooting, Sept 17~20
  • Knowledge sharing session
    • Case review
    • Hot issue discussion
    • Knowledge Transfer
    • Monthly, NetApp SP
support services certified training
Support Services Certified Training

Professional

Specialist

Completion of Professional Level Requirements

NCDA Exam NS0-154 Data ONTAP 8.0 7-Mode Administrator – 90 min.

Hands on Hardware and Down Storage System Troubleshooting for Partners – 3 days

SAN Troubleshooting Fundamentals for Partners – 4 days

FAS2000 Series Hardware Maintenance – 3 hrs.

Troubleshooting Workshop for Partners – 5 days

FAS3000 Series Hardware Maintenance – 3 hrs.

FAS3100 Series Hardware Maintenance – 2 hrs.

FAS 3200 and V3200 Series Architecture and Configuration – 90 min.

Exam

Prerequisite

Instructor-led

Web-based

FAS 6200 and V6200 Series Architecture and Configuration – 90 min.

For more information