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Grow Your Business in Local Government. Melissa Barlow Director, SMB Public Sector. Today’s Agenda. Local Government Landscape. Citizen Services Platform in Australia. Next Steps. Local Government in Australia. 556 Councils and Shires across Australia Employ 168,000 people

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grow your business in local government

Grow Your Business in Local Government

Melissa Barlow

Director, SMB Public Sector

today s agenda
Today’s Agenda
  • Local Government Landscape
  • Citizen Services Platform in Australia

Next Steps


Local Government in Australia

  • 556 Councils and Shires across Australia
  • Employ 168,000 people
  • Complex business model
  • Procurement aggregated through association arrangement
  • Local Government spend +$20B each year on broad range of infrastructure, economic & community services
  • (Gartner August 2009)















local government market insights
Local Government Market Insights

Although some IT budgets have been cut in 2009, over 25% of respondents increased their spending on IT

In many cases increases in IT spend are due to work planned, approved or commenced in previous years

Source: Technology Indicators May 2009

local government trends
Local Government Trends
  • Top 6 Technology Adoption Trends
  • Mobile Computing
  • Server/storage Virtualisation/consolidation
  • Collaboration
  • Web 2.0
  • BI & Analytics
  • Cloud Computing
  • Lack of local partners in geographical locations cited as a challenge

Source: Technology Indicators May 2009

market insights
Market Insights

Top Business Priorities

  • Financial planning and sustainability
  • Promotion of business diversity and growth
  • Environmental sustainability
  • Infrastructure asset management

IT Priorities

  • Enabling online service delivery
  • Enhanced solutions for asset management
  • Improve security of IT
  • Improve reliability of ICT systems
  • Deliver better customer service, remote support

Source: Technology Indicators May 2009

citizen service platform
Citizen Service Platform
  • The Business Challenges An effective, highly responsive government organisation.
  • People, Services & Processes
  • All local government organisations revolve around the people and processes required to deliver their wide range of services to the community.
  • The Applications and Template PackagesMicrosoft and third-party solutions that government organisations need to operate effectively, from core business applications through to applications that enable rich citizen and business connections.
  • The Platform LayerMicrosoft’s end-to-end infrastructure provides a secure, scalable and easy to manage foundation on which government organisations can overlay the applications they need.
redland shire council


Redland Shire Council

citizen services platform in fy10
Citizen Services Platform in FY10





To Partner

CSP Partner


Partner Conference – local government session

Citizen Services Partner marketing support

CSP Partner


To Customer/Through Partner

Citizen Services Platform

Customer campaign

NSW Coffs Harbour IT Conference –NOVEMBER

VIC LGTS Conference – awareness activity - AUG

Citizen Services Platform Campaign – MOSS external adaptor offer; partner offers; showcase reference sites

licensing opportunity
Licensing Opportunity
  • Public Sector Licensing online tool
  • Open Value – revenue stream
csp resources
CSP Resources

What we have for use today

  • A community site hosted by the CSP team to share case studies and partner solutions
  • The site as the official introductory resource for customers
  • Demo site for the actual CSP demos with script and key talking points
  • Solution Accelerators primarily for partners
partner resources
Partner resources

2. Opportunities

Overview brochure

New Australian partner portal


Partner Marketing Centre

1. Simpler licensing

Customer brochure

New online tool


3. Industry Specific Partner Readiness. See True North Exhibition Stand

join the advisory
Join the Advisory
  • Register your interest to join our CSP Advisory
    • Partner guidance
    • Maximise the impact of CSP for customers and partners