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The WorkSource Concept

The WorkSource Concept. Training Delivery Design: Group. Expectations of a Partnership Described by WorkSource Initiative Framework Policy SCWDC 06-01. WorkSource Concept Introduction. This short training introduces WorkSource: Staff Partners Customers Customer Experience

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The WorkSource Concept

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  1. The WorkSourceConcept Training Delivery Design: Group Expectations of a Partnership Described byWorkSourceInitiative Framework Policy SCWDC 06-01

  2. WorkSource Concept Introduction • This short training introduces WorkSource: • Staff • Partners • Customers • Customer Experience • Partnership Organization Group Delivery SCWDC WS 06-01

  3. Who are WorkSource Staff? Answer: Anyone providing services to WorkSource customers. Examples Volunteers Vet reps Instructors DVR reps Counselors MSFW reps Others WorkSource Specialists YOU! Do you know of anyone who works here that isn’t a WorkSource staff? Group Delivery SCWDC WS 06-01

  4. Who Are WorkSource Partners? Answer: There are 12 required Partners (Iisted on the next slide) and other optional partners. For information on all WorkSource Partners you can go to: http://www.doleta.gov/programs/factsht/pdf/onestoppartners.pdf Group Delivery SCWDC WS 06-01

  5. Required Partners • ESD • WIA • Wagner-Peyser Programs • Community College • Voc Rehab • WorkFirst • Older Americans Program • Voc/Tech Schools • TAA • Veterans • Block Grant Programs • HUD E&T • UI Group Delivery SCWDC WS 06-01

  6. Who are WorkSource Customers? Customers include: • Job Seekers • Customers seeking training • Businesses/Employers • Agencies • Anyone utilizing space or resources at the WorkSource site Group Delivery SCWDC WS 06-01

  7. Examples of Customers • Del Monte, Walmart, and the U.S. Census Bureau are customers when they use space to conduct interviews and provide trainings to their staff. • GED students • WorkFirst clients • Partners can be customers • Jobseekers Can you provide any other examples of customers at your site? Group Delivery SCWDC WS 06-01

  8. Customers Experience at WorkSource What does seamless mean: • A one-stop resource where customers can access a myriad of employment resources. • Customers linked to resources regardless of program and contract divisions, unaware of those divisions. • Customers experience a flow of services without undue time gaps. • The transition of services & referrals from core to intensive to training is invisible to the customer • No Silos: we are a partnership Group Delivery SCWDC WS 06-01

  9. The Most Important Point No matter who writes your check, you are a WorkSource staff. Customers look to you as a WorkSource provider of services who have resources to assist them, regardless of your employer. Group Delivery SCWDC WS 06-01

  10. What is the WorkSource Partnership WorkSource does not exist without partnership. WorkSource is a partnership; it is not any one program or agency. WorkSource is made possible by the partners coming together to maximize resources for customers. Group Delivery SCWDC WS 06-01

  11. Access Defined We are required to provide access to services within reason and within capacity of our resources. You are not required to provide every actual service. Access means directing the customers to the resource. Access is provided via: Pamphlets Flyers Websites Information Trainings Referrals Phones, Computers, Fax, Facilities Group Delivery SCWDC WS 06-01

  12. Your Local WorkForce System Delivering Services Through WorkSource Looks Like This: South Central WorkForce Development Council Board of Directors South Central Workforce Development Council Oversight Committee WorkSource Operator (Administration)

  13. Thank You! • Thank you for being a part of this training. • This training serves as an introduction to the SCWDC system policies. More trainings will follow such as Integrated Front-End Services, One Stop Assessments, Initial Customer Complaint policies. • These policies are in place to promote consistency among all of the partners. • Please also see the Framework Initiative Policy Desk Aid : 06-02 Framework Initiative Desk Aid Group Delivery SCWDC WS 06-01

  14. Documentation Time! • Please go to the Survey Monkey survey created to document your participation in this training. • https://www.surveymonkey.com/s/RF8CNMX • The survey provides you an opportunity to provide us with feedback about the training while also providing your WorkSource Center the required documentation of staff training. Group Delivery SCWDC WS 06-01

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