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Executive Office for Administration & Finance Information Technology Group Town Hall Meeting. 10 March 2011. Agenda. 2011 IT Plan: Mid-Year Review Marcie Desmond, A&F SCIO Project Spotlight: The Building of WebFile for Income (WFI) Fred Piccinni, DOR Web Manager
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Executive Office for Administration & FinanceInformation Technology GroupTown Hall Meeting 10 March 2011
Agenda • 2011 IT Plan: Mid-Year Review Marcie Desmond, A&F SCIO • Project Spotlight: The Building of WebFile for Income (WFI) Fred Piccinni, DOR Web Manager • LearnIT! Highlights and Updates Tricia McConville, LearnIT Program Lead • Wrap – Up
2011 IT Plan Mid-Year Review – Progress on our 2011 IT Plan Marcie Desmond, A&F SCIO The ANF 2011 IT Plan may be found on the wiki: https://wiki.state.ma.us/confluence/display/administrationandfinance/ANF+IT
FY11 Top 5 IT Operational and Project Priorities • Improve Service Delivery • Continue to improve Helpdesk and Desktop/LAN processes and tools • Identify common metrics • Establish Service Level Agreements • Document standard processes • Implement regular reporting • Strengthen Organization through Skill and Talent Development • Develop plan for retraining due to system modernization • Provide opportunities for staff development and collaboration • Strengthen Alignment between Business & IT • Pilot new governance model for COMETS HD for possible extension throughout A&F • Re-structure IT Steering Committee to improve representation and decision-making • New Enhanced Services or Products • Implement standard methods and tools for application services • Identify applications that can be shared at the Secretariat level • Establish Program Management Office and Security Office • Large Scale Priority Projects • MassHR – Time and Attendance • Comm-PASS, e-procurement roadmap • MAGIC modernization • MASSTAX2 • COMETS HD • Budget Tool
Mid-Year Review – Progress on our 2011 IT Plan 1st EOANF IT Plan established September 2010 Delivery on our large projectsGREEN Stretch goals largely YELLOW ½ way through the year As a new organization, we started without a baseline and had a lot to learn about our agencies, our applications and our staff! Theme for FY11 – Stabilize what we put in place Strategic Leadership for all agencies (CIOs) Centralized User Support organization Centralized budget and IT administration IT integrated into EOANF executive team A&F IT leadership working together as a team Cultural shift towards shared services LearnIT! introduced and significant staff trained in multiple subjects Still have remaining pain points to address Tracking progress to goals on wiki: https://wiki.state.ma.us/confluence/display/administrationandfinance/Progress+Against+Annual+IT+Plan
Mid-Year Review – Remaining Pain Points Organizational Pain Points • No global view of priorities (beyond large projects) • One person does the job of many (multiple hats) • Significant impact when staff leave • Limited opportunities for advancement • Many applications have no project management • Many applications have inadequate IT staff • Hard to leverage staff across projects • Silo’d business and technology expertise • Inconsistent / duplicative processes • Different IT governance in different groups • Senior people not leveraged effectively • How to manage /make decisions across agencies • Aligning business technology opinions with IT technology opinions • Business and IT expectation management • Lack of business ownership in solution • Budget planning and funding with agencies • Cultural Difference between IT and business • Dynamic business priorities and vision Technical Pain Points • Inconsistent development processes & tools • Inconsistent QA process & tools • Inconsistent support process & tools • Technology requirements/direction unknown or frequently changing • Insufficient licensing – Convert agency to secretariat wide licenses • Environment security • How to appropriately secure data in a consolidated model • Compliance with security standards • Multiple solutions to same problem • Technologies used inconsistently • Deprecated / unsupported technologies • Lacking technology standards / guidelines • Difficult to develop technologies • Difficult to maintain technologies • Resource skill level challenges • Technology shift for many people • Training required • Need problem solving skills
Project Spotlight DOR The Building of WebFile for Income (WFI) Fred Piccinni, DOR Web Manager This Project Spotlight can be found on the following wiki page: https://wiki.state.ma.us/confluence/display/administrationandfinance/ANF+IT
LearnIT! Highlights and Updates Tricia McConville, LearnIT Program Lead
Delivering on a New Vision for Our Workforce We have a history of underinvesting in development of full-time IT human resources. To improve upon our current level of services and meet future needs, we are delivering on a new vision for our IT workforce: Create a stronger and more agile IT community We have made significant progress towards this goal…but we still have much to do to fully realize this vision.
Investing In Our IT Workforce: Our Progress-to-date • Launched LearnIT! in July 2010 • Curriculum comprised of core online training and advanced instructor-led training in three areas: • Process & Methodology • Technology • Management/Professional • Fostered 1200+ training engagements to date • 165 in instructor-led programs: PM (69!) and QA, .NET • New instructor-led IT Project Management class designed and delivered internally to great acclaim • Online offerings include ITIL awareness, CommonWay project management, security courses, vendor applications, and more • New IT Procurement Awareness instructor-led session being held Wednesday, 3/16
Investing In Our IT Workforce: A&F Participation-to-date Instructor-led • Project Management 16 • QA 5 • Accessibility Webinar 11 • Total ILT32 Online Core • ITIL 3 • Security 3 • Total Online Core 6 MS Applications • Applications 23 • IT Pro Server 30 • Total MS53 Grand Total91
Investing In Our IT Workforce: The Future • In support of our commitment to training, we are planning rollout of a LearnIT! OnDemand, a virtual learning environment for all 1500+ IT employees • A scalable delivery model to provide ongoing training to all IT staff • An exponential increase in the number of our curriculum offerings – especially in advanced technical trainings • Support for a retention and development strategy that meets our current and future demands • IT Staff will have on-demand access 7x24x365 to comprehensive training resources, including: • Self-paced e-learning courses • Live and recorded instructor-led training sessions and webcasts • Up-to-date books, articles, and simulations • Live “Mentor”, subject matter experts who can answer technical questions, especially for certifications prep
Investing In Our IT Workforce: LearnIT! OnDemand On-demand extensive e-learning courses in all key areas: Process & Methodology • IT Business Process, including Project Management (PMP prep), Business Analysis (CBAP prep), Managing in the IT Environment, ITIL (Cert prep), Quality Assurance (QA) • Full access to ITIL Library Technology • Professional certification prep courses in programs like Oracle, SAP, EMC, Cisco; SQL; and in ISO27000 and CISSP • Enterprise database systems • OS and server technologies • Internet, networking, wireless, and other UC • Web /app development programming in .NET, Java2, some in open source and ABAP • Infrastructure courses in help desk support, desktop, email, storage, disaster recovery/business continuity • Desktop applications Professional/Management Development • Supervision, leadership, communications, problem-solving and many others
Wrap – Up • Next Town Hall – June 2011 • Potential topics for future Town Halls • Second Data Center, Springfield • Service Excellence – where are we heading? • Identity Management – future directions, technologies, etc… • Governance Model for COMETS HD Project • Project Spotlights: what projects would you like to learn more about, see demos? • We want to know what you are interested in! • Materials will be posted on the wiki • Meeting slides • 2011 IT Business Plan • Place to write in requests for Town Hall topics • Questions