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Who need accessibility ?

The role of bus and coach terminals in providing services and information designed for all: the passengers’ experience of Riga’s international coach terminal. Who need accessibility ?. People with reduced mobility Old people People with children Disabled people (permanent or temporary)

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Who need accessibility ?

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  1. The role of bus and coach terminals in providing services and information designedfor all: the passengers’ experience of Riga’s international coach terminal

  2. Who need accessibility? Peoplewith reduced mobility • Old people • People with children • Disabled people (permanent or temporary) 80%-85% society

  3. What societyneed? Information • Providing correct information • Providing information for all • Blind people • Visually impaired people • Deaf people • Hearing impaired people • People with mental disability ? Whatdidshesay?

  4. What society need? Correct help • Personal have to be educated and instructed how to help

  5. What society need? Environment accessibility • Let everyone use it. • Solution should be usable

  6. Information Accessible environment Correct help Satisfied customer Attitude Trained personnel

  7. Problems Coach terminal Information how to get service How much time you need to put person on board Bus WC on the way Destination Providinghelp to get off the bus

  8. Solutionsin Latvia to provide accessibility in public transport Latvian Railway • We gave advise to Latvian railway company for temporary solution while new trains are coming. • 9 stations are accessible • We educated personal how to help

  9. Solutions in Latvia to provide accessibility in public transport Riga coach terminal • 52 staff have been educated about disability issues. • There has been made meetingpointproviding necessary help. • 24 persons already used this opportunity.

  10. Most importantly, thanks to Riga Rotaryclub, Riga coach terminal started this process in Latvia and showed to others how to provide service for everyone.

  11. Future

  12. www.apeirons.lv www.videspieejamiba.lv

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