Responding to child abuse neglect
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Responding to Child Abuse & Neglect. SB 939:. Legislative Law Briefing Book What to Do:. Try not to sit behind a desk when talking to the child. Remain calm.

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Responding to child abuse neglect

Responding to Child Abuse & Neglect

Sb 939
SB 939:

Legislative Law Briefing Book

What to do
What to Do:

  • Try not to sit behind a desk when talking to the child.

  • Remain calm.

  • Listen and be empathetic.

  • Show the child you take him seriously.

  • Support the child.

What to say
What to say:

  • Encourage the child to tell you what happened, but do not press for details.

  • Do not ask “why” or leading questions.

  • Use the child’s language.

  • Assure the child he did the right thing in telling you.

  • Tell the child he is not to blame.

  • Realistically reassure the child.

Do NOT try to investigate whether the child was abused or neglected.

If you suspect abuse,

you are required to report it.

You can also call
You can also call… neglected.

The Police:





Reporting neglected.

  • For emergency response, call 911.

  • Reporting website:

    • First time users must create a user account

    • Reports made via the website take up to 24 hours to process

  • Hotline: 800-252-5400. Use this if you:

    • believe your situation requires action in less than 24 hours.

    • prefer to remain anonymous.

    • have insufficient data to complete the required information on the report.

    • do not want an e-mail to confirm your report.

CONTACTS neglected.


Domestic Violence Unit :972 721-6562

Sgt. Jim Sears: 972 721-6570

Det. Sam Todd: 972 721-6565

Det. Tim Boren: 972 721-6566

Det. Mona Gutierrez: 972 721-6567

Det. Stephen Lee: 972 721-6568

Det. Kim Vanderveen: 972 721-6571

Det. Rodney Bergeron: 972 721-6569

Det. Jerry Sanderford: 972 721-6575

Det. Richard Chewning: 972 721-6559

All on city email first initial, last [email protected]

(i.e. [email protected])

CONTACTS neglected.

Reach Clinic

[email protected]

214 456-6134


User name: professional

Password: report1

Dallas – 214 951-7902

State – Law Enforcement – 1 800 877-5300

Irving – 972 721-6800

Reporting neglected.

  • Do not delegate reporting to anyone else.

  • Do not delay reporting to gather more information.

  • Report as soon as possible, but no later than 48 hours after firstsuspecting maltreatment.

    • Bruises heal, physical evidence disappears

    • Memories fade and people change their minds about what to say to CPS

What happens next
What happens next? neglected.

  • CPS Statewide Intake makes a decision whether an investigation should be opened.

  • Decision is based on whether it appears, from the information provided, that abuse/neglect has occurred or will occur.

  • If an investigation is not opened, the call is still logged into the computer

  • Call again if another incident occurs.

Investigation neglected.

  • Do not deny an investigator’s request to interview a child at school in connection with an investigation of child abuse or neglect

  • Schools cannot require that a parent or school employee be present during an interview

  • CPS can transport a child from school to a DFPS office for an interview

  • DFPS must notify parents within 24 hours of interviewing the child

  • If you obtain new information, make another report or contact the investigator directly

Timeframes neglected.

  • 30 days to complete investigation

  • 60 days to be approved by supervisor

  • Letters mailed to reporter as to outcome of investigation

  • Client information is restricted and cannot be disclosed to anyone