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Interactive Services

Interactive Services. New Tendencies. Time to Market. Business Environment changes very fast that makes difficult to define the focus. Connectivity. All kind of thinks have been electronically interconnected - products, people and enterprises - in the way for open boundaries.

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Interactive Services

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  1. InteractiveServices

  2. New Tendencies Time to Market Business Environment changes very fast that makes difficult to define the focus Connectivity All kind of thinks have been electronically interconnected - products, people and enterprises - in the way for open boundaries Intangible All products and services have tangible and intangible economic value. The intangible value grows fast, supported by information of relationships.

  3. New Requirements • access any time • access any where • real time operation • Customerinteraction • know how / forecast • customization • self provisioning/self customer care

  4. Challenges for ISP To move in the value chain End to end solution offering Just in time solutions availability One stop shopping Integrated and managed services Partnership development Global reach availability for their Customers

  5. Services Architecture Evolution Devices Applications/Services Service Platform Development Platform Network Oper. Systems Basic IP Services Network

  6. Generation D Application/Services Application Operational System Services Platform Network/ Basics Services Hardware PCs comparison PC

  7. Services Architecture Evolution Devices Applications/Services Service Platform Development Platform Network Oper. Systems Basic IP Services Network

  8. Services Architecture Evolution ISDN/Dial IP/ATM/FR Packet Switching Optical Core Edge Services Fixed Wireless User Aggregation DSL Mobile Cable

  9. Services Architecture Evolution Multiplexing Protection e Layer Management IP IP ATM IP SONET/SDH SONET/SDH Optical Optical Optical Lower cost, Lower complexity and lower overhead

  10. Services Architecture Evolution Devices Applications/Services Service Platform Development Platform Network Oper. Systems Basic IP Services Network

  11. Internet Access Services • dial access • corporate • wholesale (ISP) • dedicated access • corporate • on demand • burstable

  12. HOSTING DIGEX Custom Custom Custom Managed Managed Managed Dedicated/Shared Dedicated/Shared Dedicated/Shared WORLDCOM Collocation Co-location Dedicated/Shared Co-location Hosting Services DIGEX WCOM/Embratel

  13. IP VPN Services • Access VPN Enterprise access Wholesale • Intranet VPN Branch offices Call centers • Extranet VPN Business-to-business Industry groups Internet, IP, IPsec FR, ATM, MPLS Service Provider Shared Network VPN The customers share a network that operates in the same level of reliability provided by the private networks

  14. Services Architecture Evolution Devices Applications/Services Service Platform Development Platform Network Oper. Systems Basic IP Services Network

  15. Security Directory IP COM Uvsl.. Msg Voice Browser Pre Paid Any Content Mgmt WBIC Services Platform Services Platform The services platform enable new product and services to be fast implemented from already existents basic services.

  16. Security Services • Managed Firewall • High availability Firewall • Intrusion Detection and Response • VPN Site-to-Site e User-to-Site • Antivirus • Web Site Blocking • Strong Authentication • Network and Hosting Scanning

  17. VoIP Services • Residential VoIP • IP trunking • Corporate VoIP • Remote PBX • e-Call services • Internet call waiting • Virtual second line • conference calls

  18. FAX FAX FAX FAX Office Mobile Pager Unified Messaging Sender Leaves Voice mail via wireline or wireless phone Sender Leaves A fax message via fax machine Sender Leaves E-mail via PC IP Recipient Listensto voice mail, e-mail and fax message headers via wireline or wireless phone Recipient ViewsE-mail and faxes, and listens to voice messages on the PC 2121-3464300 Recipient ReceivesNotification of new messages via MWI, stutter dial tone, SMS, e-mail client and pager Recipient Reachedat multiple locations via a Single Number Reach Recipient Redirects FaxMessages to any fax machine

  19. Multimedia Applications • 1,000 users • Live video: 1 Mbps • Demand: 1 Gbps Streaming video source: Cisco

  20. Management and Distribution Technologies QoS Technologies : • Packet classification • Traffic Policing • Admission Control • Queueing • Congestion management • Link Fragmentation • Policy Management • MPLS Content Distribution Technologies : • Caching • Multicast • CDN technologies

  21. Content Distribution Services Content Edge-Delivery Content Routing Content Switching Content Distribution & Management Intelligent Network Services Highly available, scalable, performance network at Layer 2/3 Dedicated/ ATM/FR DSL ISDN/Dial Mobile Cable Fixed Wireless

  22. Services Architecture Evolution Devices Applications/Services Service Platform Development Platform Network Oper. Systems Basic IP Services Network

  23. Interactive Centers Web Center CRM Center Managed Contact Centers Web Center E-mail Voice Mail Chat Video Paging VoIP Focus on Small and Medium Enterprises • Network solution without customer investments. • To provide facilities to small enterprises. Focus on Large Enterprises • Network solution with customer investments. • To provide sophisticated and customized facilities

  24. Customer Service:Talk to me Click-to-Talk Call Me

  25. Customer Service:Follow me

  26. Customer Service:Shopping with a friend Friend Customer

  27. e-Marketplaces • A marketplace is a virtual market where enterprises exchange information and make commercial transactions. • Types of Transactions: • Transactions in private arena between one company and it’s community of providers and partners. • Transactions in public arena - B2B where any enterprise can make transactions.

  28. Acme BigBank Acme.Net BigBank.Net Network CarCo.Net ChemCo.Net CarCo ChemCo CORE e-Marketplaces The e-Marketplace provides a single point of access between one enterprise and its partners Exchange Evolution 1.) Core Portal Infrastructure 2.) Outsource Portals 3.) Cross-Portal Links 4.) New Markets

  29. Services Architecture Evolution Devices Applications/Services Service Platform Development Platform Network Oper. Systems Basic IP Services Network

  30. Portal Terminals Auto Configuration Access Internet

  31. M2M Machine-to-Machine The communication market between machines - Machine to Machine (M2M) is very recent. Near 2010 the traffic volume will be greater than the traffic generates by human being. Scientific American In the future the communications between the machines M2M will be done by sensors.

  32. Services Architecture Evolution Devices Applications/Services Service Platform Development Platform Network Oper. Systems Basic IP Services Network

  33. Development Platform • Large Libraries with search functions APIs • SDK’s- Software Development Kits • Networks Standards • Large test tools • “Ask the Engineer” - help functions to the developer

  34. Services Architecture Evolution Devices Applications/Services Service Platform Development Platform Network Oper. Systems Basic IP Services Network

  35. Operational Platform • Consulting via web to Customers and internal users: Order Status, Failure Reports, Invoice revision and others. • Safe Environment, Monitored Applications and Performance Measurement. • Provisioning capability. • Billing features. • Customer Service Interface, NOC e Legacy Systems.

  36. Conclusion - Just because a company has the ability to evolve doesn’t mean it will. Teoria da Evolução Digital

  37. New Challenges - New Values Velocity Time Ubiquity Space Intangible Material

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