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Interactive Services. New Tendencies. Time to Market. Business Environment changes very fast that makes difficult to define the focus. Connectivity. All kind of thinks have been electronically interconnected - products, people and enterprises - in the way for open boundaries.

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slide2

New Tendencies

Time to Market

Business Environment

changes very fast that makes difficult to define the focus

Connectivity

All kind of thinks

have been

electronically

interconnected

- products, people and enterprises

- in the way for open boundaries

Intangible

All products and services

have tangible and

intangible economic value.

The intangible value grows

fast, supported by

information of relationships.

slide3

New Requirements

  • access any time
  • access any where
  • real time operation
  • Customerinteraction
  • know how / forecast
  • customization
  • self provisioning/self customer care
slide4

Challenges for ISP

To move in the value chain

End to end solution offering

Just in time solutions availability

One stop shopping

Integrated and managed services

Partnership development

Global reach availability for their Customers

slide5

Services Architecture

Evolution

Devices

Applications/Services

Service Platform

Development Platform

Network Oper. Systems

Basic IP Services

Network

slide6

Generation D

Application/Services

Application

Operational System

Services Platform

Network/

Basics Services

Hardware

PCs comparison

PC

slide7

Services Architecture

Evolution

Devices

Applications/Services

Service Platform

Development Platform

Network Oper. Systems

Basic IP Services

Network

slide8

Services Architecture

Evolution

ISDN/Dial

IP/ATM/FR

Packet Switching

Optical Core

Edge Services

Fixed

Wireless

User Aggregation

DSL

Mobile

Cable

slide9

Services Architecture

Evolution

Multiplexing

Protection e

Layer Management

IP

IP

ATM

IP

SONET/SDH

SONET/SDH

Optical

Optical

Optical

Lower cost, Lower complexity and lower overhead

slide10

Services Architecture

Evolution

Devices

Applications/Services

Service Platform

Development Platform

Network Oper. Systems

Basic IP Services

Network

slide11

Internet Access Services

  • dial access
    • corporate
    • wholesale (ISP)
  • dedicated access
    • corporate
    • on demand
    • burstable
slide12

HOSTING

DIGEX

Custom

Custom

Custom

Managed

Managed

Managed

Dedicated/Shared

Dedicated/Shared

Dedicated/Shared

WORLDCOM

Collocation

Co-location

Dedicated/Shared

Co-location

Hosting Services

DIGEX

WCOM/Embratel

slide13

IP VPN Services

  • Access VPN

Enterprise access

Wholesale

  • Intranet VPN

Branch offices

Call centers

  • Extranet VPN

Business-to-business

Industry groups

Internet, IP, IPsec

FR, ATM, MPLS

Service Provider

Shared Network

VPN

The customers share a network that operates in the same level of reliability provided by the

private networks

slide14

Services Architecture

Evolution

Devices

Applications/Services

Service Platform

Development Platform

Network Oper. Systems

Basic IP Services

Network

slide15

Security

Directory

IP COM

Uvsl.. Msg

Voice Browser

Pre Paid Any

Content Mgmt

WBIC

Services Platform

Services Platform

The services platform enable new product and services to be fast implemented from already existents basic services.

slide16

Security Services

  • Managed Firewall
  • High availability Firewall
  • Intrusion Detection and Response
  • VPN Site-to-Site e User-to-Site
  • Antivirus
  • Web Site Blocking
  • Strong Authentication
  • Network and Hosting Scanning
slide17

VoIP Services

  • Residential VoIP
  • IP trunking
  • Corporate VoIP
  • Remote PBX
  • e-Call services
    • Internet call waiting
    • Virtual second line
    • conference calls
slide18

FAX

FAX

FAX

FAX

Office

Mobile

Pager

Unified Messaging

Sender Leaves

Voice mail via wireline or wireless phone

Sender Leaves

A fax message

via fax machine

Sender Leaves

E-mail via PC

IP

Recipient Listensto voice mail, e-mail and fax message headers via wireline or wireless phone

Recipient ViewsE-mail and faxes, and listens to voice messages on the PC

2121-3464300

Recipient ReceivesNotification of new messages via MWI, stutter dial tone, SMS, e-mail client and pager

Recipient Reachedat multiple locations via a Single Number Reach

Recipient Redirects FaxMessages to any fax machine

slide19

Multimedia Applications

  • 1,000 users
  • Live video: 1 Mbps
  • Demand: 1 Gbps

Streaming

video

source: Cisco

slide20

Management and Distribution Technologies

QoS Technologies :

  • Packet classification
  • Traffic Policing
  • Admission Control
  • Queueing
  • Congestion management
  • Link Fragmentation
  • Policy Management
  • MPLS

Content Distribution Technologies :

  • Caching
  • Multicast
  • CDN technologies
slide21

Content Distribution Services

Content

Edge-Delivery

Content

Routing

Content

Switching

Content Distribution

& Management

Intelligent Network Services

Highly available, scalable, performance network at Layer 2/3

Dedicated/

ATM/FR

DSL

ISDN/Dial

Mobile

Cable

Fixed

Wireless

slide22

Services Architecture

Evolution

Devices

Applications/Services

Service Platform

Development Platform

Network Oper. Systems

Basic IP Services

Network

interactive centers
Interactive Centers

Web Center

CRM Center

Managed Contact

Centers

Web Center

E-mail

Voice Mail

Chat

Video

Paging

VoIP

Focus on Small and Medium Enterprises

  • Network solution without customer investments.
  • To provide facilities to small enterprises.

Focus on Large Enterprises

  • Network solution with customer investments.
  • To provide sophisticated and customized facilities
customer service talk to me
Customer Service:Talk to me

Click-to-Talk

Call Me

slide27

e-Marketplaces

  • A marketplace is a virtual market where enterprises exchange information and make commercial transactions.
  • Types of Transactions:
  • Transactions in private arena between one company and it’s community of providers and partners.
  • Transactions in public arena - B2B where any enterprise can make transactions.
slide28

Acme

BigBank

Acme.Net

BigBank.Net

Network

CarCo.Net

ChemCo.Net

CarCo

ChemCo

CORE

e-Marketplaces

The e-Marketplace provides a single point of access between one enterprise and its partners

Exchange Evolution

1.) Core Portal Infrastructure

2.) Outsource Portals

3.) Cross-Portal Links

4.) New Markets

slide29

Services Architecture

Evolution

Devices

Applications/Services

Service Platform

Development Platform

Network Oper. Systems

Basic IP Services

Network

slide30

Portal

Terminals

Auto

Configuration

Access

Internet

slide31

M2M

Machine-to-Machine

The communication market between machines - Machine to Machine (M2M) is very recent. Near 2010 the traffic volume will be greater than the traffic generates by human being. Scientific American

In the future the communications between the machines M2M will be done by sensors.

slide32

Services Architecture

Evolution

Devices

Applications/Services

Service Platform

Development Platform

Network Oper. Systems

Basic IP Services

Network

slide33

Development Platform

  • Large Libraries with search functions APIs
  • SDK’s- Software Development Kits
  • Networks Standards
  • Large test tools
  • “Ask the Engineer” - help functions to the developer
slide34

Services Architecture

Evolution

Devices

Applications/Services

Service Platform

Development Platform

Network Oper. Systems

Basic IP Services

Network

slide35

Operational Platform

  • Consulting via web to Customers and internal users: Order Status, Failure Reports, Invoice revision and others.
  • Safe Environment, Monitored Applications and Performance Measurement.
  • Provisioning capability.
  • Billing features.
  • Customer Service Interface, NOC e Legacy Systems.
slide36

Conclusion

- Just because a company has the ability to evolve doesn’t mean it will.

Teoria da Evolução Digital

slide37

New Challenges - New Values

Velocity

Time

Ubiquity

Space

Intangible

Material