shaping student information systems to deliver services in the 21st century
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Shaping Student Information Systems to Deliver Services in the 21st Century. Presented by Maggie Hartley - Assistant Registrar for Records and Registration ([email protected]) Gord Uyeda - Project Manager, Systems ([email protected]).

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shaping student information systems to deliver services in the 21st century

Shaping Student Information Systems to Deliver Services in the 21st Century

Presented by

Maggie Hartley - Assistant Registrar for Records and Registration

([email protected])

Gord Uyeda - Project Manager, Systems ([email protected])

defining market strategy

Defining Market Strategy

What do our customers really want?

customer requirements
Customer Requirements
  • Accessibility
  • Self-Service
  • Trust
accessibility
Accessibility
  • Service Center Hours
  • Convenient Location
  • Access to Customers with Disabilities
self service
Self-Service
  • Quality and Reliability
  • Reusability
  • Adaptability and Flexibility
  • No lineups
  • Fun and Easy to Use
  • Intuitive and Familiar
trust
Trust
  • Reliability
  • Accuracy of Information
  • Consistency
  • Security
we listened
We listened,

We learned

the evolution of the shopping experience at ubc

The Evolution of the Shopping Experience at UBC

How did we get to where we are today?

1986 92 student information system
1986 - ‘92Student Information System

Downtown Department Store

  • single but central location
  • very good selection of goods
  • not as user friendly as we would like
  • still profitable today
  • phased implementation
  • understanding of business
1995 96 admission system
1995 - ‘96Admission System

Specialty Concept Store

  • dedicated to a single market segment
  • comprehensive product selection
  • bright and attractive
  • good customer service
  • new tools
  • new ideas
1996 onward internet service centers
1996 onward Internet Service Centers

Shopping Malls

  • universal access
  • customer oriented
  • one-stop-shopping
  • Internet and WWW
mall design and construction
Mall Design and Construction
  • Purchase vs Build decisions
  • Design Techniques
  • Foundation for the Service Centers
purchase packaged software
Purchase Packaged Software

Advantages

  • integration of information and services
  • industry best practices
  • reduced implementation period
  • perceived cost savings

Disadvantages

  • may not meet all requirements of the institution
  • acceptance
  • implementation of new releases
custom build system
Custom Build System

Advantages

  • exact fit
  • acceptance
  • control over development

Disadvantages

  • increased implementation effort
  • perceived higher costs
  • complacency
custom best of breed
Custom + Best of Breed
  • assembled our own service center

infrastructure

  • acquire high quality, prefabricated

building materials

  • build our own service modules
  • purchase systems that can be

integrated into our service centers

design techniques
Design Techniques
  • Rapid Application Development
    • RAD = timeboxing + iterative design + prototyping
  • Business Process Improvement
    • BPI = buy-in + clearly identified goals and objectives + ideas
    • technology as an enabler
  • Active User Participation
  • keep to 80/20 rule
give it to mikey he won t eat it he hates everything
“Give it to Mikey, he won’t eat it. He hates everything.”

Are we making a “profit”?

“He likes it!”

areas for improvement
Areas for Improvement
  • better estimates for development better use of time-boxing
  • look for more opportunities for Business Process Improvement
  • true platform independence
mall expansions and

Mall Expansions and

Grand Openings!

Future Plans

under construction
Under Construction
  • MyUBC
  • MyCourses
  • continued expansion of Curriculum Management System
  • Implementation/Integration of

Ad Astra’s resource scheduling

software

  • expansion of service centers
under consideration functional
Under ConsiderationFunctional
  • Additional core SIS services
    • Student Financial Account
    • Awards and Financial Aid
  • Integration of services from:
    • Housing
    • Library
    • Bookstore
    • Career Services
    • Recruiting
under consideration technical
Under ConsiderationTechnical
  • use of XML
    • internal - standard for accessing UBC owned information within university systems
    • external - replacement for EDI use of workflow technology
  • use of workflow technology
    • course and curriculum change and approval
  • 24 x 7 access
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