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Selling Without Boundaries

Selling Without Boundaries. Chris Backer CRM Sales Consultant March 15, 2002. Agenda. Business Challenges Power of Integration Complete Business Flows Product Demonstration Oracle TeleSales Oracle Sales Online Conclusion. Key Business Challenges. The Sales Organization.

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Selling Without Boundaries

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  1. Selling Without Boundaries Chris Backer CRM Sales Consultant March 15, 2002

  2. Agenda • Business Challenges • Power of Integration • Complete Business Flows • Product Demonstration • Oracle TeleSales • Oracle Sales Online • Conclusion

  3. Key Business Challenges The Sales Organization The IT Organization Increase Sales Revenue and Productivity Reduce Complexity Lower Sales Costs Seamless Integration Sell Effectively as One Global Team Cost Effective Up-To-Date Customer and Sales Information Simple Integrated Solution Collaboration with Partners Ease of Maintenance and Upgrades More Time Selling, Less Admin Reliability and Scalability Integrated with Service and Marketing Channel Integration

  4. Traditional Sales Model Customers Sales Force Partners B2B Call Center Suppliers,Channel Partners, Re-sellers B2C Direct Sales

  5. E M P L O Y E E S Suppliers & Partners Self Service Applications ERP Applications Business Intelligence Systems Service Providers New Sales Model Portal E-Store Direct Sales Customer Customer Service

  6. Out of the Box Integration Marketing Online Inventory/MRP Partners Online Order Management Quoting iStore Advanced Pricing Service ERP Integration Points Configurator CRM Integration Points Collections TeleSales Shipping Incentive Comp Sales Online Advanced Planning Interaction Center Legend: Accounts Receivable CRM Apps CRM Foundation CRM Foundation ERP Apps

  7. Oracle Kit Solutions Customer Intelligence Marketing Customers Territories Calendars Work Queue Installed base Knowledge base Interaction History Interaction Center Intelligence Marketing Intelligence Sales Intelligence Service Intelligence Interaction Channels Partners Online (POL) Contracts for Sales Contracts for Service Marketing Online iStore Sales Online TeleSales iSupport Field Service Depot Repair Advanced Scheduler Contracts for Rights iMarketing MES iPay Mobile Field Sales Incentive Comp TeleService Mobile Field Service Spares Mgt Sales Customers Territories Calendars Work Queue Installed base Knowledge base Interaction History Interaction Channels Universal Work Queue Resources Territories Assignment Engine Tasks Notes Calendar 1-on-1 Fulfillment Attachments Escalation Management MES/Knowledge Base Interaction History Service Wireless Interaction Center Web iMeeting Collaboration, Chat. Co-browsing Mobile (Laptop, PDA) Telephony, Scripting, Predictive Dialer, Call Center Connectors eMail Center Interaction Channels Customers Territories Calendars Work Queue Installed base Knowledge base Interaction History Common Application Architecture & Schema (TCA, Products, Pricing, Configurator, User Login, Security, etc) eBusiness Platform 360oData Entry vs 360oView of Customer

  8. Marketing Online TeleSales Sales Online Order Mgmt / Configurator Create Marketing Campaign Generate & Qualify Lead Manage Opportunity Create Quote Book Order Roll Up Forecast Ship Order Compensate Sales Rep Invoice Customer Incentive Comp Apply Customer Payment Receivables Complete Business Flow: Campaign to Cash

  9. D E M O N S T R A T I O N Lead to Order TeleSales & Sales Online

  10. Q U E S T I O N S A N S W E R S &

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