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CERCS for Enterprise Transformation and Innovation (CETI)

CERCS for Enterprise Transformation and Innovation (CETI). National Science Foundation Center for Experimental Research in Computer Systems (CERCS) Georgia Institute of Technology and The Ohio State University. IT Innovations for a Service-Based Economy CETI Industry Day Panel

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CERCS for Enterprise Transformation and Innovation (CETI)

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  1. CERCS for Enterprise Transformation and Innovation (CETI) National Science Foundation Center for Experimental Research in Computer Systems (CERCS) Georgia Institute of Technology and The Ohio State University IT Innovations for a Service-Based Economy CETI Industry Day Panel June 10th 2010

  2. Panelists • Moez Chaabouni, Deputy CIO, City of Columbus • Dr. Dinesh Dhamija, SVP and Chief Strategy Officer, TDCI Inc. • Vijay Gopal, CTO for Shared Applications, Nationwide Insurance

  3. Panel Theme • Services have the special characteristics of immediacy, high variability and variable cost, high touch requirement and so on. • Services organizations are being challenged to deliver non-routine services profitably, in a manner that gives them a sustainable competitive advantage. • How can IT innovation deliver competitive advantage to service-based organizations to create economic value?

  4. Panel Progression • The domain of services - business trends and domain needs • Building blocks – people, process and technology • Putting it all together – Case Studies

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