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Bust the Silos. Opening Your Organization for Growth Jeff Saperstein. Roles Intangible value creation Multi-disciplinary collaboration Multi-knowledgeable professionals Permeable organizations Responsive to chaos with patterns. Jobs Just tangible deliverables Functional departments

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Bust the Silos


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bust the silos

Bust the Silos

Opening Your Organization for Growth

Jeff Saperstein

opening the organization
Roles

Intangible value creation

Multi-disciplinary collaboration

Multi-knowledgeable professionals

Permeable organizations

Responsive to chaos with patterns

Jobs

Just tangible deliverables

Functional departments

Narrow and deep specialists

Verticals

Static workflow based on predictability

Opening the Organization
cases to illustrate
Cases to Illustrate
  • Genentech Sales Training
  • Cisco Value Network
  • Wunderman Social Media
  • Bumrungrad Medical Tourism
  • Infosys Global Delivery Model
  • TiE Global Professional Networking
slide4

Choosing the Right Technologies for Sales Training

Harry Wittenberg, Senior Manager for Learning Technologies, Genentech

slide5

Value Network Mapping, Cisco Customer Interaction Centers

La Veta Gibbs,Director of Global Contact Center Strategies, Cisco

slide7

Medical Tourism: Bumrungrad

Medicaltourism.com/compare-cost.php

slide8

Infosys Global Delivery Model

Infosys: The Challenge of Global Branding, Saperstein, 2005 Ivey 9B05A001

slide9

The Power of the TiE Network

TiE 2008-2009 annual report

tie network structure
TiE Network Structure
  • Charter Members
  • Chapter Sponsors
  • Entrepreneurs
implications
Implications
  • Individuals:
    • Welcome change, be porous, be curious
    • Innovate
    • Trend is Your Friend
    • Collaborate, Link
    • Profession: wide and open, not just narrow and deep
implications13
Implications
  • Organizations:
    • Move from Inside Out to Outside In
    • Open and Innovate
    • Define roles and multi-functions
    • Co-evolve processes with technology tools

The way we work is our most important innovation

—Curt Carlson, SRI