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Building a Pool

Building a Pool. The dance. The Actors. Three actors Customer Dealer Manufacturer. The Customer. Expectations? 4ft of concrete Mona Lisa Perfection? Buyers remorse 30 years of payments. Desires? Wants a pool Family time Relaxation Exercise Financing? 2 nd Mortgage

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Building a Pool

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  1. Building a Pool The dance

  2. The Actors • Three actors • Customer • Dealer • Manufacturer

  3. The Customer • Expectations? • 4ft of concrete • Mona Lisa • Perfection? • Buyers remorse • 30 years of payments • Desires? • Wants a pool • Family time • Relaxation • Exercise • Financing? • 2nd Mortgage • Unsecured Loans • Pulling money from savings • One of their largest investments ever

  4. The Customer’s Trust “If I knew what I was buying I would not have bought it.”

  5. The Dealer • Installation • Excavating • Receiving Pool Shell • Plumbing • Anti-Entrapment • Backfilling • Decking • Bonding • Equipment • Anti-Entrapment • Final Walk Through • Quality Assurance Survey • Sales • Advertise Product • Qualify leads • Sell the referral (5star) • Home Visits • Choose your customers • Planning • Permitting • Purchasing • Order shell • Order Equipment • Aqu@mall • Scheduling

  6. The Dealer’s Trust “The beauty of our business is we get to pick our customers…”

  7. Manufacturer • Shipping • Depots • Handling pools • Scheduling • Payment • Pizza Delivery Guy • Warranty • Quality Assurance • Customer Satisfaction Survey • Raw Materials • Molds • Production • Infrastructure • Employees • Administration • Orders • Advertising

  8. Trust • Customer’s contractual relationship with Dealer • Initial Deposit and signing of contract • Final walk through • Quality Assurance • Dealer’s independent relationship with Manufacturer • Sales leads • Order Pool • Pay for Pool • Quality Assurance • Customer’s long term relationship with Manufacturer • Warranty • Quality Assurance

  9. Job Feasibility and Planning • Know your customer’s expectations • Know local restrictions / codes • Check for underground utilities • Check Electric Service and Equipment demands • Yard access for equipment • Access for pool delivery

  10. Resource Planning • Plumbing Supplies • Pipe • Fittings • Glue • Layout tools • Stakes • String • Screed boards • Excavator • Crane / Lull • Hand Tools • Excavated Material • Haul off job site • Relevel yard • Backfill Material • Sand • Flowable Fill • 3/8” max diameter gravel

  11. Site Plan • Discuss grade height with customer • Pool location • Decking • Equipment location • Storm Water Runoff • Landscaping • Get Customer Signoff

  12. Building Permit • Engineering plans • Site plan • Inspections required • Plumbing Safety • Bonding Grid

  13. Site Preparation • Excavation • Dig Plan • Benchmark • Sump Line • Grading Pool Base • Screed Boards

  14. Pool Delivery • Receipt and Inspection • Unloading • How to Handle a Pool

  15. Equipment Pad • Basic Pool • Basic Spa • Pool / Spa Combo • Water features • Sanitizer • Heater

  16. Final Walk Through • Check List • www.sanjuandealers.com

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