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Person Centered Care Partnering With Patients, Families, and the Public at All Levels of Health & Healthcare. Jim Conway, SVP, IHI email@example.com. Objectives. Describe the role of senior leaders in advancing patient- and family-centered care within an organisation;
Jim Conway, SVP, IHI
Care that is reliably:
Safe, Effective, Patient Centered, Timely, Efficient, Equitable
[IOM, Crossing the Quality Chasm]
Pediatric Mother, 1976
Push—Making the Status Quo Uncomfortable
Making the Future Attractive
Organising the healthcare system around the patient and family
Optimising the patient experience
Correlates with other outcomes including staff satisfaction and financial outcomes
Patient activation/self management
Great stories and results busting out all over:
IHI BMJ International Forum
Health care organisations
It’s the right thing to do
What is it?
Gerteis M, et al. Through the Patient’s Eyes. San Francisco: Jossey-Bass: 1993.
Institute for Family Centered Care
“So, is it an advisory council, or a patient experience survey, or self management? What is it?”
IHI R& D Project
What are some of your great examples?
IT’S LEADERSHIP AT THE TIME OF CRISISAn IHI Resource CenterLeadership Response to a Sentinel Event: Respectful, Effective Crisis Management
First and Foremost:
Never lose sight of the patient and family
Show me the data?
Nice but not necessary?
Edgman-Levitan S., Shaller D. et al. The CAHPS Improvement Guide. Boston: Harvard Medical School: 2003.
Charmel P, Frampton S. Building the Business Case for Patient Centered Care. HFM. March, 2008
Improving the Experience of Patient Inpatient Care
From a policy perspective, the widespread implementation of policies to ensure patients’ rights, privacy, and confidentiality is noteworthy. Patient involvement in quality improvement activities, on the other hand, so far appears to be a more rhetorical exercise than a practice
Groene O et al. Is patient-centredness in European hospitals related to existing quality improvement systems? Analysis of a cross-sectional survey (MARQuIS Study). Quality & Safety in Health Care, February 2009
Not an “if” but a when and how discussion.
It’s a system to be designed and achieved.
It’s a gift to be given.
It’s a right to be realised.
What ‘Patient-Centered’ Should Mean: Confessions Of An ExtremistBerwick Health Affairs.2009; 28: w555-w565
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