1. 2. H PO OP H 3. ANYTHING EANYTHING ANYTHING ANYTHING AM U US
Communication Healthy Relationships
Communication is like…. • Because...
Communication • What does communication mean to you? Message Receiver Sender Understanding
Seek First to Understand Listening Skills • Listening allows you to understand what is being communicated.
Poor Listening Skills SPACING OUT • Someone is talking but we are off in our own little world. PRETEND LISTENING • We are not paying much attention, but we are pretending by making timely gestures or comments
Poor Listening Skills SELECTIVE LISTENING • We hear what we want to hear. WORD LISTENING • We listen only to the words that a person is saying, not the meaning behind the words or the body language
Poor Listening Skills SELF-CENTERED LISTENING • We filter everything through our own past experiences. • We are quick to say comments, like: “Oh, I know exactly what you are saying…”
Effective Listening Skills • Maintain eye contact • Smile and Grin • Lean forward toward the speaker • Ask appropriate questions • Paraphrase back to check for understanding
Communication Challenge Activity: • In partners set up work area so you are sitting back to back and cannot see each other's work space. • Each partner gets a bag of lego pieces (both partners have the identical pieces). • Take turns building a structure and giving directions to your partners to build the identical structure.
“Seek first to understand..... then to be understood”
Verbal, Vocal, Visual Verbal: The message that we deliver 7% Communication Vocal: The voice that we convey 38% Visual : Our body language 55%
Communication Styles • There are three basic communication styles: • Passive • Aggressive • Assertive
Passive Communication • What does it mean to be passive in what you say to and do with others? • Being passive means repressing the emotions, feelings, and thoughts that we have even if by doing so we feel uncomfortable and unhappy with ourselves.
Aggressive Communication • What does it mean to be aggressive in what you say to and do with others? • Being aggressive means interacting with others without respect for their rights and/or feelings.
Assertive Communication • What does it mean to be assertive in what you say to and do with others? • Being assertive means expressing what we want or believe in and is an important part of clear communication.
Role Play • On the job, your friend keeps asking you to do some of her work and in the past you have often helped. You are starting to feel mistreated, however, and would like her to start pulling her own weight. What do you do or say? • “Ana, I’m flattered that you think I am competent to do this work, however, helping you all the time has got me feeling overloaded. In the future I would appreciate it if you try doing it yourself or ask someone else.” • “I know you don’t know what to do with this extra work, Ana. I might be able to squeeze some of it in and help you out.” • “Ana, I am going to go to our boss and let her know what a lazy employee you are and tell her that you never do any or your work.”