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Chapter 10: Motivating and Satisfying Employees and Teams. Learning Objectives. Explain what motivation is. Understand some major historical perspectives on motivation. Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory.

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Presentation Transcript
learning objectives
Learning Objectives
  • Explain what motivation is.
  • Understand some major historical perspectives on motivation.
  • Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory.
  • Explain several techniques for increasing employee motivation.
  • Understand the types, development, and uses of teams.
what is motivation
What Is Motivation?

“Motivation is the individual internal process that energizes, directs, and sustains behavior; the personal “force” that causes you or me to behave in a particular way.”

historical perspectives on motivation
Historical Perspectives on Motivation
  • Scientific Management
  • The Hawthorne Studies
  • Maslow’s Hierarchy of Needs
  • Herzberg’s Motivation-Hygiene Theory
    • Satisfaction and Dissatisfaction
    • Using Herzberg’s Motivation-Hygiene Theory
  • Theory X and Theory Y
  • Theory Z
  • Reinforcement Theory
contemporary views on motivation
Contemporary Views on Motivation
  • Equity Theory
  • Expectancy Theory
  • Goal-Setting Theory
key motivation techniques
Key Motivation Techniques
  • Management by Objectives
  • Job Enrichment
  • Behavior Modification
  • Flextime
  • Part-Time Work and Job Sharing
  • Telecommuting
  • Employee Empowerment
  • Employee Ownership
teams and teamwork
Teams and Teamwork
  • What Is a Team?
  • Types of Teams
    • Problem-Solving Teams
    • Self-Managed Work Teams
    • Cross-Functional Teams
    • Virtual Teams
teams and teamwork cont
Teams and Teamwork (cont.)
  • Developing and Using Effective Teams
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  • Roles Within a Team
  • Team Cohesiveness
  • Team Conflict and How to Resolve It
  • Benefits and Limitations of Teams