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The Role of Technology and Communications in a Crisis

The Role of Technology and Communications in a Crisis. Presentation to San Joaquin County Public Information Officers Jerry Becker Information Systems Director County of San Joaquin September 23, 2009. Presentation Agenda. Review of technologies most likely to be used during a crisis

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The Role of Technology and Communications in a Crisis

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  1. The Role of Technology and Communications in a Crisis Presentation to San Joaquin County Public Information Officers Jerry Becker Information Systems Director County of San Joaquin September 23, 2009

  2. Presentation Agenda • Review of technologies most likely to be used during a crisis • Will the technologies work as I expect? • Factors to consider before the crisis occurs

  3. Technologies • Cellular Telephones • Texting / Instant Messaging • Push-to-Talk • High-speed Wireless • Internet • Email • Landline-based Telephones • Radio Communications

  4. Will the Technologies Work During a Crisis? • Cellular technologies are often saturated for the first 10-12 hours • Landline-based technologies are often impacted • Government owned infrastructure is usually functional – depending on crisis • Internet traffic will be slower than normal • Email functionality is usually available

  5. Factors to Consider • Your crisis plans should anticipate the need for alternate communication methods / technologies • Redundancy in your key technologies (Radio, Email, etc) should exist • Crisis plans / communication plans should clearly outline what methods are primary and fail-over • If you qualify for public safety exceptions, discuss with your cellular telephone carrier

  6. Questions?

  7. Thank You Slides available at www.sjgov.org/ISD

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