Customer Service Case Study February 2010. Jason Howard. Call Center Overview. A team of full-time, dedicated associates sized to support Livescribe growing customer base and geographic needs Our call center provides a clear and measurable solution to ensure a high NPS
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Jason Howard – Customer Service Manager
Brian Kaliher – K12 Account Manager / Technical Writer
Jeff Camacho – Tech Support Representative
Jason Watkins – Software QA (does not have official CS title since transferring from QA to CS)
Jake Barton – Customer Service Advocate
Priscilla de Rosario – Customer Service Advocate (PT)
Michelle Hinsberg – Customer Service Advocate (PT)
Jill Blankenship – President / Owner
April Nance– Director of Operations
Peter Schmidt– Director of Information Technology
Tracy Leahy – Call Center Training and Quality Assurance
Sarah Wesen– Director of Business Development
Currently FCC has 32 Salesforce licenses issued to them, utilized by their staff of both F/T and P/T Livescribe agents.