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Information Technology Infrastructure Library ( ITIL) - PowerPoint PPT Presentation


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Service Level Management. Capacity Management. IT Service Continuity Management. Availability Management. Financial Management for IT services. Configuration Management. Release Management. Change Management. Incident Management. Service Desk. Problem Management.

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Information Technology Infrastructure Library ( ITIL)


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    1. Service Level Management Capacity Management IT ServiceContinuity Management Availability Management Financial Managementfor IT services Configuration Management Release Management Change Management Incident Management Service Desk Problem Management Information Technology Infrastructure Library (ITIL) ITIL is ontwikkeld als een referentiekader voor het inrichten van de beheerprocessen binnen een ICT organisatie. Service Delivery Service Support