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Patient Portals: Improving Patient Access While Safeguarding PHI

Objectives. Why Have a Patient PortalHow Secure are PortalsFunctionality

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Patient Portals: Improving Patient Access While Safeguarding PHI

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    1. Patient Portals: Improving Patient Access While Safeguarding PHI Carol Weishar, Advanced Healthcare Becky Glynn, Gundersen Lutheran

    2. Objectives Why Have a Patient Portal How Secure are Portals Functionality � How Does it Work and What is Available to Patients Who Can Access an Account on Behalf of the Patient

    3. Wall Street Journal Survey The majority of U.S. residents would like to use patient services such as online appointment scheduling and electronic reminders, but most say services are not available to them. The survey suggests that the availability of online services could influence how patients choose health care providers.

    4. Wall Street Journal Survey 54% of respondents said the availability of an EHR would influence their choice between two physicians. 62% of respondents said the availability of physician-patient email would influence their provider choice. The survey of 2,264 adults was conducted Sept. 5 through Sept. 7, 2006 (Wall Street Journal, 9/12)

    5. Benefits of Patient Portals To serve our patients by providing convenient online services Removes barriers for patients and allows them to take a more active role in their health care To enhance patient care Secure means of communication

    6. Benefits of Patient Portals Allows patients to compose questions thoughtfully and confidentially, without the stress of a time-limited clinic visit

    7. Are Patient Portals Secure? A password is required in order to access the portal Patients log into a secure internet application

    8. What is Available to Patients? Appointments Prescription Refills Secure/Online Communication Portions of their Health Care Record Lab and Imaging Results

    9. Who Can Access What? Minor�s Records Proxy Access Legal Guardians

    10. Struggles Provider Support Resources

    11. Questions/Discussion

    12. Contact Information Carol Weishar Director of Medical Information Advanced Healthcare (262) 532-6890, cweishar@ah.com Becky Glynn Patient Information Coordinator Gundersen Lutheran (608) 775-3549, baglynn@gundluth.org

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