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Meeting Maker @ Yale

Meeting Maker @ Yale. Dan Updegrove Univ Dir, Info Tech Services Phil Long Dir, Academic Computing Svcs. Meeting Maker @ Yale. “Slouching Toward Strategy” (G. Keller) or “Thoroughly Stuck in Legacy Space?” (G. Jackson/J. Fogerty). About Yale. 5,500 undergrads, 85% on campus

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Meeting Maker @ Yale

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  1. Meeting Maker @ Yale Dan Updegrove Univ Dir, Info Tech Services Phil Long Dir, Academic Computing Svcs

  2. Meeting Maker @ Yale • “Slouching Toward Strategy” (G. Keller) • or • “Thoroughly Stuck in Legacy Space?” (G. Jackson/J. Fogerty)

  3. About Yale • 5,500 undergrads, 85% on campus • 5,500 grad/prof students • 10,000 faculty & staff • One campus with 12 schools • ITS provides both retail & wholesale services (through, e.g., ITS/Med) • ITS budget $47M, $44M chargeout

  4. About Meeting Maker • Vender is ON Technology Corp. • WWW.ON.COM (Cambridge, MA) • Servers: UNIX, NT, MacOS • Clients: Win, MacOS, OS/2, UNIX • Net: TCP/IP, AT, IPX, ... • Can synch with PalmPilot, Newton • Cost is per client; servers near free

  5. MM Features • Day, week, month, year, multi-year • Solo, lap/desktop, proxy, group • Proprietary directory, messaging • Request mtgs, find next avail time • Flexible privacy, r/o, r/w access • To-do list, alarms • Can link to Internet e-mail, web

  6. MM Deployment @ Yale - 1 • August upgrade version 5.0.3 • V5.5 available; no plans to upgrade • 2,700 users, 150 resources (mtg rms) • 7 MacOS Servers (6 groups + 1 hub) • 5 7300/200/32; 7200/90/24; 7100/80/24 • 4am daily shutdown, backup, restart • Schedule+ & Exchange also in use

  7. MM Deployment @ Yale - 2 • 1/3 Sr. systems programmer • 1/3? FTE User accounts staff • 1/3? FTE Central user support staff • ? Distributed user support staff • All servers in one data center

  8. MM Chargeout @ Yale • $40 one-time client license fee • $2/month/client service fee • Bundled into $22/mo Full Svc net fee for central administration • FAS & Arts faculty/staff subvened • Not available to students currently

  9. MM @ Yale - History • Experimental service within ITS • Mac server, Mac clients, AppleTalk • Others heard about it, service offered • Windows client, TCP/IP transport • Users proselytized non-users • Part of Full Service net bundle, 1995 • New subvention may attract faculty

  10. MM @ Yale - Issues • Fundamentally a LAN/small enterprise system -- doesn’t scale well for a university • Flat directory space • Lacks sys mgmt tools • Upgrades require all clients too • User data at risk in server failures • Security “casual” -- legal discovery?

  11. MM @ Yale - Bottom Line • Very popular with users • Product & support have been reliable • Labor of love for Mac sys pgmr … • Needs server upgrade: NT or UNIX • Needs Data Center mgmt rigor • Waiting patiently for Internet stds and compliant products that don’t underperform Meeting Maker

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