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ADA COST SAVING PRACTICES OUTSIDE OF CALIFORNIA

Explore innovative contracting practices with taxi operators and taxicab operators to provide premium service while saving costs. Learn about trip-by-trip eligibility assessments and replicable models for functional assessments. Contact relevant managers for more information.

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ADA COST SAVING PRACTICES OUTSIDE OF CALIFORNIA

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  1. ADA COST SAVING PRACTICES OUTSIDE OF CALIFORNIA ELIGIBILITY CONTRACTING WITH TAXI RESPONSIBLE RIDER PREMIUM SERVICE WEB RESERVATION

  2. TRIP BY TRIP ELIGIBILITY • PITTSBURGH,ACCESS • Functional Assessment (Easter Seals) • Individual In Nature • Fact Based • Consistency of Outcomes • Reasonable Person Standard • Due Process

  3. TRIP BY TRIP ELIGIBILITY • REPLICABILITY • Pennsylvania lottery system • Relatively small registration base • Low cost of living • Easter Seals assistance • CONTACT • Karen Hoesch – Manager • khoesch@accesstransys.com • 412-562-5351

  4. CONTRACTING WITH TAXI OPERATORS • DENVER, REGINAL TRANSPORTATION DISTRICT • Access a Cab program • Supplemental service- 600 trips/day • ADA eligibility • Fare; $2 + amount over $9 • Advance reservation 24 hr or less • Limited trips- four/day • Access a Ride-(RTD) $18/trip • Consumer choice- 3 cab companies

  5. CONTRACTING WITH TAXICAB OPERATORS • REPLICABILITY • Cooperative companies • Written scope of services • Vehicle, driver, operator requirements • Watch dog, monitoring is a must • CONTACT • Cal Marsella- General Manager • Cal.marsella@RTD-Denver.com • 303-299-2300

  6. RESPONSIBLE RIDER PROGRAM • REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA (LAS VEGAS) • Point system for late cancells & no-shows (1-5 points) in a 30 day period • 18 points/30 day trigger a suspension • Six month clean record earn free rides • Six year old program

  7. RESPONSIBLE RIDER PROGRAM • REPLICABILITY • Reduction in service abuse • No-shows reduced in half • 3000 – 4000 trips/day • Customers love it • CONTACT • Kenny Rodriguez, Customer Service Mgr. • rodriguezk@rtcsnv.com • 702-676-1523

  8. KING COUNTY ORDINANCE • KING COUNTY WASHINGTON (SEATTLE METRO) • Modification to paratransit service • Establishing a basic ADA service • Establishing a King County Metro community service • Encourages coordination within the community • Matches travel needs with mobility options

  9. KING COUNTY ORDINANCE • REPLICABILITY • Advance reservations up to 7 days • Involvement of public & private agencies to share the cost of service delivery • Clearly define scope of services • CONTACT • Park Woodworth • Park.woodworth@kingcounty.gov • 206-263-4494

  10. ON- LINE WEB BOOKING • WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA) • Metro- access customers who are internet savvy • Book a ride or cancel a trip • ID & password to log in • Standard & accessible web booking site

  11. ON-LINE WEB BOOKING • REPLICABILITY • Convenient • Confirm or cancel trips anytime • Efficient- less work for the reservationists • CONTACT • Salene Dalton-Kumins Manager, Eligibility • skumins@wmata.com • 301-562-4552

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