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North American Telephony-based Speech Technology and Solution Markets. Speech Technology Vendors Need to Develop Ecosystems in Order to Sustain Market Share.

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North american telephony based speech technology and solution markets
North American Telephony-based SpeechTechnology and Solution Markets

Speech Technology Vendors Need to Develop Ecosystems in

Order to Sustain Market Share

“Core speech technology vendors are realizing the importance of building ecosystems. These ecosystems – which could include development environment vendors or packaged solution vendors and much-needed partnerships between larger and smaller companies – can help increase end-user awareness about the benefits of speech and thereby contribute to market growth.”

Communications Applications Group

Industry trends
Industry Trends

  • New applications offer growth opportunities

  • Availability of an assortment of delivery models

  • Market consolidation and evolving business models

  • Audio mining and speech-to-text

  • Pre-packaged applications and re-usable modules

  • Shared resources for speech

Industry trends cont d
Industry Trends (Cont’d)

  • Retail and warehousing sector and speech – is there a potential?

  • Hosted or premise-based?

  • Vendors are finding new verticals to tap into

  • Potential for speech in carrier enhanced services

  • Evolution in standards helps application portability and increases market growth

Key features
Key Features

  • Frost & Sullivan Provides:

  • Detailed insights into recent developments and trends

  • Drivers, restraints, challenges, and strategic recommendations

  • Market sizing and competitive analysis

  • Market forecasts and opportunity analysis

  • End-user analysis within each research service

What we offer
What We Offer

  • Global coverage: U.S., Europe, Japan, and Asia

  • Proven methodology encompassing extensive primary and secondary data and research

  • Focused information and strategies that cover business and technology issues

  • Credible data and analysis highlighting industry dynamics

  • Winning strategies to help you create precise business plans

Who will benefit
Who Will Benefit?

Current Market Participants

  • Find out how you compare to the competition

  • Assess current and future drivers and restraints

  • Determine and exploit new market share opportunities

    New Entrants

  • Analyze challenges associated with the industry

  • Calculate time scales for strategy implementation

  • Position yourself to capitalize on the market’s unmet needs

    Investment Community

  • Analyze long-term strategies of speech technology vendors

  • Determine the participants that will outperform the competition

  • Assess attractiveness of investing in the speech technologies and solutions market

What s included
What’s Included


  • Core speech technology market: total revenues, license vs. services revenues, professional services vs. maintenance revenues

  • Core speech technology market: ASR, TTS, SV technology license revenues

  • Core speech technology market: license revenues by application

  • Speech-enabled IVR and enterprise voice portal platform revenues

  • Speech-enabled enterprise unified messaging platform revenues

  • Speech-enabled auto attendant and corporate dialer platform revenues

  • Speech-enabled carrier enhanced service platform revenues

  • Speech-enabled directory assistance automated system revenues

What s included cont d
What’s Included (Cont’d)


  • Vendor market share – Total core market, by core license, by technology license

  • Insights on the core technology and speech-enabled solutions market

  • Strategic considerations for vendors in both markets

Key market participants
Key Market Participants

Core Speech Technology

  • AT&T Labs

  • BBN Technologies

  • Fonix Corp.

  • IBM Corp.

  • Loquendo

  • Microsoft Corp.

  • Natural Speech Communications Ltd.

  • NeoSpeech, Inc.

  • Nuance Communications, Inc.

  • Persay, Inc.

  • ScanSoft, Inc.

  • Voicevault Ltd.

Hosted Speech Technology

  • BeVocal, Inc.

  • Convergys

  • NetByTel, Inc.

  • Tellme Networks, Inc.

  • Voxeo Corp.  

  • West Interactive Corp.

Key market participants cont d
Key Market Participants (Cont’d)

Speech-enabled Solutions

  • Avaya, Inc.

  • AVST, Inc.

  • Cisco Systems, Inc.

  • Comdial Corp.

  • Comverse, Inc.

  • Edify Corp.

  • Genesys Telecom Laboratories, Inc.

  • Hewlett-Packard Co.

  • HeyAnita, Inc.

  • Interactive Intelligence

  • Intervoice, Inc.

  • iVoice, Inc./SpeechSwitch, Inc.

  • Lucent Technologies

  • Mitel Networks Corp.

  • NEC/Activevoice

  • Nortel Networks Ltd.

  • SandCherry, Inc.

  • Unisys

  • Vocent Solutions, Inc.

  • VoiceGenie Technologies, Inc.

For more information
For More Information

  • Call toll free 877 GO FROST


  • Fax toll free 888.690.3329

  • E-mail [email protected]

  • Visit