Human Resources for Crisis Communication. Pre Crisis. Provide training Acknowledge levels of experience Competent Proficient Expert Maintain a registry. Initial Event. Initial Intense Phase 7–10 days work 12–16 hour days Stagger work hours Schedule breaks. Maintenance Phase.
Remind workers about the value of their efforts
Insist that they take breaks
Make nutritious food and drinks available
Expect high emotions
Respond to timid requests for help
Encourage exercise & sleep
Accept nonoffensive “silliness”
Despite protest, insist on sleep breaks
is a gift of time and caring that can not be provided if they themselves become a victim!
Be aware of your emotions
Talk to others about feelings
theirs and yours.