Human Resources for Crisis Communication. Pre Crisis. Provide training Acknowledge levels of experience Competent Proficient Expert Maintain a registry. Initial Event. Initial Intense Phase 7–10 days work 12–16 hour days Stagger work hours Schedule breaks. Maintenance Phase.
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Remind workers about the value of their efforts
Insist that they take breaks
Make nutritious food and drinks available
Expect high emotions
Respond to timid requests for help
Encourage exercise & sleep
Accept nonoffensive “silliness”
Despite protest, insist on sleep breaks
is a gift of time and caring that can not be provided if they themselves become a victim!
Be aware of your emotions
Talk to others about feelings
theirs and yours.