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Bergen Regional Medical Center Re-Source Center. Joseph Glaski Started my career in HC 1982 Worked as a Maintenance Manager Director of Capital Construction projects Director Engineering 1997 2003 Promoted to VP Facilities Mgt. operational Budget of $40M

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Presentation Transcript
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Joseph Glaski
  • Started my career in HC 1982
  • Worked as a Maintenance Manager
  • Director of Capital Construction projects
  • Director Engineering 1997
  • 2003 Promoted to VP Facilities Mgt. operational Budget of $40M
  • Today I’m here at 2009 NEHES Conference networking and sharing
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GOALS: Re-Source Center exceed the expectations of our customers through:

Innovative cross functional boundaries

Provide seamless delivery of support services

Develop customer service champions

Deliver outstanding customer service (Customer focus service)

Streamline operational and organization request

Achieve cost savings opportunities

Bottom Line - Manage the Physical Environment

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One Call Does it All

Implement a central point of contact to simplify the process of

Support Services Request:

Plant Operations Maintenance

Grounds Construction

Biomedical Housekeeping

Telecommunications Safety

Laundry Food / Nutrition

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Direct Communication

Improved Response Time

Resource allocation

No Duplicate Requests

Graph Trends

Improved Response Times

Produces Satisfaction

Improves Efficiency

Increases Productivity

Pinpoints Cost Reduction

Yields

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Benefits for the TEAM

We all had a Shared Vision

We had Clear specific goals

Alignment –”We’re on the same page”

Goals

Targets and Benchmarks

Resources

Accountability – Everyone!

Outcome Measurement

Baseline. Press Ganey, Internal Surveys

Outcomes (defined and measured)

Processes (defined and measured)

Process and Methodologies

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In 2008 the Hospital elected to have TJC come on site and complete the Orginizations

“PPR”

During the PPR review the Team Administrator requested to see an EOC

PI project..

We invited TJC surveyor to see the Resource Center

We gave them the 25cent tour and they where impressed

In the TJC PPR report they recommend the Hospital should submit the

Resource Center as an performance improvement project and apply for the

“Earnest Codman Award”.