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SPECIALIZED TRANSPORTATION SERVICE: Solutions For The Calgary Region. Calgary Regional Partnership Executive Committee. DECEMBER 16, 2005. Presentation Outline. Project Objectives & Work Plan Existing Transportation Resources & Service Gaps Improvement Strategies – Demonstration Project

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december 16 2005
SPECIALIZED TRANSPORTATION SERVICE: Solutions For The Calgary Region

Calgary Regional Partnership

Executive Committee

DECEMBER 16, 2005

presentation outline
Presentation Outline
  • Project Objectives & Work Plan
  • Existing Transportation Resources & Service Gaps
  • Improvement Strategies – Demonstration Project
  • Critical Success Factors
  • A Way Forward – Role of CRP
project objectives work plan
Project Objectives & Work Plan
  • What is the demand/need for specialized transportation? – market framework
  • Profile of existing transportation services
  • Stakeholder & customer consultation:
    • Public Open Houses & Focus Group meetings
    • Forum Group – key community stakeholders
project objectives work plan cont
Project Objectives & Work Plan (cont.)
  • Best Practices:
    • Identify who else is doing what? What might be applicable to the Calgary Region?
  • Develop list of possible solutions tailored to Calgary Region
    • Administration / coordination / service delivery
project objectives work plan cont1
Project Objectives & Work Plan (cont.)
  • Conduct financial analysis:
    • Operating & capital costs
    • Fares / tax burdens / funding opportunities
  • Recommend Sustainable Models:IMPLEMENTATION - ACTION PLAN
profile available transportation resources
Profile Available Transportation Resources
  • Multitude of providers: local & inter-municipal / private & public – hierarchy:
    • Family, friends, volunteers,
    • Taxis (unsubsidized), taxi voucher/scrip/reimbursement programs
    • Handi-bus, fixed-route & dial a ride transit
    • Dedicated populations / trip purposes: school transport, ambulance & non-emerg. transport providers, tour bus / tourist shuttle services
    • Intercity (Red Arrow or Greyhound), commuter services
  • Organized and informal volunteer driver services: (integral part of existing transportation framework)
    • Variety of arrangements regarding reimbursement (mileage) & trip requests / arrangements
    • Issues attracting & retaining volunteers
key messages service gaps
Key Messages(service gaps)

Existing transportation services are not adequate to meet current regional and local travel needs – (of elderly & disability communities)

  • Barrier to accessing health care, employment, etc.
  • Limited to too few days/week & hours/day
  • Limited frequency of service
  • Fares are cost-prohibitive / affordability issue
  • Excessive travel times
  • Lack of w/c accessible services
  • Lack of information about available transportation options
  • Some taxi drivers not trained/familiar with needs

of people with mobility limitations

improvement strategies
Improvement Strategies
  • Need to build on successes of existing transportation infrastructure...

- Maintain local autonomy/existing service delivery

  • Evaluation process to gauge the effectiveness
  • Serve as a model may be replicated elsewhere in province
improvement strategies demonstration key elements
Improvement StrategiesDemonstration : Key Elements

Addresses:

  • The implementation of a two-tiered, multi-sectorial administrative framework;
  • On-going consultation including engaging other community partners;
  • Operational solutions / demonstration of transportation solutions for regional specialized transportation initiatives; and
  • Marketing and communications strategy.
improvement strategies1
Improvement Strategies

Governance / Administration– two-tiered:

  • Calgary Region Specialized Transportation Steering Committee (CR-STSC)
      • Multi-sectorial (build on membership of Forum Group)
  • Lead Agency – mobility management responsibilities:
      • Info. dissemination & referral
      • Centralized scheduling
      • Support services
      • Brokerage services
operations service delivery
Operations / Service Delivery

Shuttle Service

  • Service one-day per week from each of MD Big Horn, MD Rocky View, MD Foothills & Wheatland County
    • Local services focus on feeder services / free-up capacity

Taxi Scrip / Voucher Program

  • Provides for subsidized transportation on a client specific basis.
  • Participating agencies to determine level of subsidy (appropriate for their specific organization and client populations)
risks critical success factors
Risks:Critical Success Factors
  • Funding for demonstration project
    • There exists multiple potential funding sources
  • Need for effective project management & build on (established) momentum
  • Appropriate role for CRP (as project facilitator)
  • Sustainability
    • On-going monitoring & evaluation / need for demonstrable experience
cost sharing sustainability
Cost Sharing & Sustainability
  • Collaborative arrangements / cost-sharing agreements (MOU) with Project Partners
  • Efficiencies = reduced costs to participating organizations (including Calgary Health Region)
    • less employee time involved in transportation issues,
    • fewer missed patient/client opportunities, and
    • simplified record keeping
  • Explore opportunities to generate revenues for the services, to reflect value
a way forward role of crp
A Way Forward…Role of CRP

Sole entity with Regional (geographically) mandate & credibility with project partners / key stakeholders

  • Proponent / facilitator of demonstration project
  • NOT incur additional administrative or financial burden
  • Demonstration project budget – address admin. costs, program monitoring & evaluation, seek additional funds, etc.
  • On-going facilitation of public-private partnerships
    • “hand-off” responsibilities within 18-month time-frame
need for crp to agree in principle to advance
Need for CRP to agree in principle to advance…

Improved transportation services for the region’s

elderly & disability communities

Questions? Thank

You

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