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Order Management in Telecommunications

Order Management in Telecommunications. Martin Kočan Advisor: Mgr. Marian Slašťan. Goals and Motivation TeleManagement Forum Enhanced Telecom Operations Map (eTOM) Shared Information/Data Model (SID) OSS through Java Initiative Conclusion: Order Fulfillment Case Study. Content.

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Order Management in Telecommunications

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  1. Order Management in Telecommunications Martin Kočan Advisor: Mgr. Marian Slašťan

  2. Goals and Motivation TeleManagement Forum Enhanced Telecom Operations Map (eTOM) Shared Information/Data Model (SID) OSS through Java Initiative Conclusion: Order Fulfillment Case Study Content

  3. Motivation • Telecommunication industry IT landscape has two dimensions: • BSS – Business Support Systems • OSS – Operational Support Systems • Order processing crosses between BSS and OSS • Need for integration • Quickly changing Product Catalog • New products may require integration of new Provisioning Systems and change of the provisioning process

  4. Goals • Explore industry standards and create learning material • Understand and describe process framework • Show Common Data Model from the TMF SID and relate it to the Order Fulfillment process • Describe the OSS/J as a complement to TMF NGOSS • Suggest improvements for the Order Management in Slovak Telekom

  5. TMF NGOSS Lifecycle

  6. TeleManagement Forum eTOM • eTOM = Enchanced Telecom Opartions Map • Business Process Framework • Identifies and describes Business Processes, linkage between BPs • Identifies interfaces and usage of Business Entities

  7. eTOM Process Map

  8. Order Fulfillment Process Flow

  9. TeleManagement Forum SID • SID = Shared Information/Data Model describes entities and their relations across IT system • Contains several domains such as Product, Service, Resource, Customer … • Each domain contains a set of entities, relations between them and relations to other domains • It contains a business view (conceptual) and system view of entities • It is a companion to the eTOM, sort of information/data vocabulary from a business entity perspective

  10. SID Example: Service Domain

  11. OSS through Java Initiative • Initiative to create a set of APIs for telecommunications • Promotes a use of COTS packages by providing standard APIs and thus helps vendors and integrators to reuse product packages • Its Business Entities are based on TMF SID models • APIs support Business Processes described in eTOM • Provides 3 profiles: EJB, XML/JMS, Web Services

  12. OSS/J Profiles

  13. Order Management in ST

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