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. ???? 50 % ? 90 % ????????,??????????????????????,??????????????? ???????????????? . ??????? . ????(interpersonal communication)??????????????????????????????????: ?????????(process),???????,???????????????? ????????????(meaning)????? ????????????????,???????????????????????????? . ???????. ?

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    1. ?????EQ?? ?????? ???? ???

    2. ???? ???????????,????????? ?????????????,???????????? ?????? :?????????????????,???????????????,??????????????????

    3. ???? 50 % ? 90 % ????????,??????????????????????,??????????????? ????????????????

    4. ??????? ????(interpersonal communication)??????????????????????????????????: ?????????(process),???????,???????????????? ????????????(meaning)????? ????????????????,????????????????????????????

    5. ??????? ????: ????????????? ???????????????,???????????????????????????????????????????,?????????,?????,??????,??????? ?????????????? ??????????????,?????????????????

    6. ????: ???????????????????????????? ?????????????????? ????????,?????????????????

    7. ????: ??????????????,???????? ??????????????,???????????????????????

    8. ??????? ????: ????: ????????????????,?????????????????,???????,???,?????? ????,???????????????,???????

    9. ????: ??????????,???????????,?????????? ?????????????????,????????????,??????????????????????? ??????: ??????????,???????,?????????????? ??????????(??????)

    10. ??????? ?????: ??????????????????? ????: ?????????????? ??????: ??????????? ???????: ????????????????????? ????: ?????????????????? ???????: ????????????????????

    11. ???????? ????:??????????? ???????(B.F Skinner)????????: ?????????????,??????,???????;???????????,???????????????????,??????????????????????????,?????????? ??????????????: ????????,??????????

    12. ????????,??????,???????? ??????,???????????????:???????????,????????,?????????,??????????:????????????????? ????????,??????????,?????????????????????

    13. ???????????????????,???????????,????????????????:??????????????,??????? ????????:???????????,??????????????????????!

    14. ??????? ????????????????????? ?????????,?????????? ???????,???????????:???????? ??????????(John Dewey)?????????,???????????????????????

    15. ??1920??,???????????????????? ?????????,???????????????? ??????????????????,??????????????????,???????????? ???????,?????????????? ???????????,????????,??????????,??????,???????

    16. ???????????? ??????,????; ????????,??????????; ??????,?????????; ???????,?????????? ?????:??????,??,???????????,????????????,????,???????????

    17. ???????? ????????????,????????????? ??????????????,?????????,???????????? ??????????????????:?????????????????????;??,??????????????????

    18. ??,?????????????????? ????????:?????????????????????????????????,???????? ?????????????????????(Influencing Human Behavior)?????:?????????????,????????????????????????????,????????????:??????????????????,????????,?????????

    19. ???????? ????????,???????????,??????????,????????? ???????,???????????,???????,???????????????

    20. ??????,?????????: ????????????,?????????? ??????????????,??????? ??????????????,????????? ????????????????,???????? ????????????,???????,??????,?????????

    21. ?????? ????????,?????,?????????????? ????????,?????????,?????????????????????????,?????????????????????????,???????????????????????????,????,???????????,???????:?????????

    22. ??????????? ?????????? ????????????? ?????? ?????? ???????,???????,??????? ??????????? ????????? ?????????

    23. ???? ???,???,????????,?????????,????? ???,?????????????????????????????,?????????,????????????? ???,????????????,?????????,??????????,????????????

    24. ????????? 1.???????? ?????????????????????,??????,??,????????,????????? ???????????????,?????????????????? ?????????,??????,?????????????????????????????????,???????????????? ??????????????,????,?????,???????,??,???????????

    25. 2.????? ??????,????????????????????,?????,????????? ??????????,????????????:?????,?????,????????? ??????,??????,?????????? ????,???????????,?????????,????,??????!

    26. 3.????????,????????? ????????????????,?????????,??????????? 4.???? ?????????,???????:????????????,?????;????????????,???????,????,?????,????????,???????? ??????,???????????????

    27. 5.??????????????? ???????????,??????????? 6.??????????? ???????????? 7.???????????? ??????????????????????,????????,?????????

    28. ???????????, ???????; ?????,???????

    29. ??????????; ????????; ????????; ????????; ????????; ????????; ????????? ??????????????,??, ???????????????? --????.???(???)

    30. EQ (Emotionnal Inteelligence) ???????????????? ?????`??,???? ??????? ????????? (Emotionnal Inteelligence,??EQ)

    31. IQ ? EQ 1918?,???????????,???????IQ(????)??????,??????IQ??????24?,??????????????????IQ???????????????????????????????????????,????????(??????????IQ????)

    32. ???????????????:????IQ????,???EQ(??????)???????,??????????????????:???????????????????????,????????,???????????????????????????????????

    33. ????????????????????,??????????????? ??????????????,??????????????????????????,????????????????????????????????????????????????

    34. ???.?? ??????????????????????IQ??????EQ??? ?????IQ???110?120??,????,??????????EQ??????????EQ????????????IQ?????,???20%,?EQ??IQ???????

    35. ?? EQ ?????????????????????????????? IQ (Intelligence Quotient)????,???????????????,????????????,IQ????????--?????????????,??EQ(Emotional Intelligence Quotient):?????

    36. IQ ? EQ ??(IQ)???????,????????????????? ??(EQ)??????????????????????????????????????????????????????????????????????

    37. ???????? 20%?IQ + 80%?EQ 100%???

    38. ????????,?5????????,????,????????,???????????,???????????????,????????????,???????????,????????????????,??????????????210?,???????????

    39. EQ??????? ????????: ???????,????????,??????????????????????(??????) ????????: ????????????????,?????????,??????? (????)

    40. ????: ????????,?????,???????????????? ?????????: ?????,??????????????????????????

    41. ??: ???????????,???????????????? ????????: ????????????,??????????,????????????????

    42. ?????????? ???????: ??????????????????????????????????????,?????????? ???????: ??????,??????????????????????????

    43. ????: ??????,???????????,????????? ???????: ?????????,???????????????????

    44. ?????????: ????????????,????????????????????

    45. ???????? ??????? ??????,??????????????????,???????????,???????????,?????? ??????,???????,??????????,????????????????,?????? ?????????,?????????????????,??????????????

    46. ????????? ????????,??????????????? ????????????????????????,?????????,??????????????

    47. ?????? ????????????????,???????,?????????,?????????

    48. ????????????? ??????? ????? ???????????= ????×??×??

    49. ????

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