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IT Briefing Agenda 7/15/04

PS Support Overview June Action Items TS Updates Tipping Point IPS Update Modem Pool Support Software Express NetCom (Wireless) Update. IT Briefing Agenda 7/15/04. Mark Elliott Karen Jenkins Mahbuba Jay Flanagan Stu Lipkin Karen Jenkins Paul Petersen.

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IT Briefing Agenda 7/15/04

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  1. PS Support Overview June Action Items TS Updates Tipping Point IPS Update Modem Pool Support Software Express NetCom (Wireless) Update IT Briefing Agenda 7/15/04 • Mark Elliott • Karen Jenkins • Mahbuba • Jay Flanagan • Stu Lipkin • Karen Jenkins • Paul Petersen • SP2 –discussion & knowledge sharing of problems encountered and planning

  2. PeopleSoft8, OPUS & Local Support Mark Elliott PeopleSoft SA Tech Lead

  3. PeopleSoft 8 web client • PeopleSoft 8 implemented June 2003 • Robust HTML-based client fully deployed to all users • Very limited Windows client use

  4. Web Client Support • OS updates current • Browser releases and updates current • PC date, time, time zone correct • Avoid duplicate-named PC’s • Be aware of troubleshooting tips athttp://www.emory.edu/OPUS/

  5. Desktop Vulnerabilities & PS • Some desktop issues are reported as PeopleSoft issues • Example from March 2004: • Users reported slow PS performance • Problems could not be replicated centrally • PS technicians deployed • Problem identified as Gaobot virus

  6. Secure PS Resources • PeopleSoft 8 servers in Trusted Admin Core • Webservers, File Servers, DB Servers behind firewall • OPUS access via Reverse-Proxy server • Exception access via PeopleSoft VPN • Windows client users • Off-campus, non-production web users • All other protocols: e.g., SQL+, SSH • Exception file access protocols for specific interfaces

  7. PS Help Escalation • First tier support is your local desktop support • Second tier support: • Access, authentication issues:ITD Help Desk 7-7777 • Application, authorization issues: • Students & Faculty – OPUSHELP@listserv.cc.emory.edu • Staff –Contact your functional liaison (e.g., Registrar’s Office, Financial Aid Office, etc.)

  8. PeopleSoft

  9. June’s Action Items • Blocked Port Process • Working on single view to all status using Support Magic • Re-activation process is to do one of the following: • Fully annotate in the ticket how the system was cleaned and send to NetCom for activation • Contact Craig Myers and he will send request to NetCom

  10. help@emory.edu • July 30 is now May 12th • Email into Magic will no longer be available • Decommission delayed to add requested features and additional request forms • LearnLink, Maple Migration, IP Request, etc. • “Please wait” added during page load • Added ability to specify additional email addresses to receive a copy of the support request email confirmation • After July 30th users will receive a bounce message back with the ESR url

  11. System Maintenance • New location to view the scheduled maintenance activities http://r25web.cc.emory.edu/CM

  12. TS Updates • Web Migration • Migrate code by 7/31 to Maple • Active Directory • Old NT 4.0 domain will be decommissioned July 31 • Contact NT group to arrange a trust in EmoryunivAD • EmoryunivAD will be migrated to Native mode this weekend. • Upgrading some of the domain controllers to Win 2003 this weekend.

  13. Tipping Point IPS Implementation Jay D. Flanagan Technical Services

  14. 2 Box Border Deployment

  15. Tipping Point Deployment For Admin Trusted Core

  16. Modem Pool Support Status Stu Lipkin Technical Services

  17. Modem Pool Update • The new number (471-1318) went live on June 15th 2004 • The old number (727-4000) was decommissioned on July 8th • 800+ calls taken in the last 5 weeks

  18. Modem Pool Stats • 320 modems available • Consistently rising usage • Averaging 140 users • Usage peaked at 252 users

  19. Known Support Issues • Password Synchronization • Windows 95/98 systems • Attached to a domain • Novell Client Installed • EOL pre-2001 installed • Old modem drivers or firmware

  20. Known Support Issues (cont.) • Macintosh • Airport/Airport Extreme basestations • V92 modem scripts

  21. LiveUpdate & Software Express Karen Jenkins Technical Services

  22. LiveUpdate • LiveUpdate migrated to new antivirus server • Updates occur 3 x per day • New Software Express and EOL Symantec client will be configured to this new system • Old 8.x clients will connect directly to Symantec for the updates until they are upgraded to the new version

  23. Managed AV • Managed AV • Campus parent server available to departmental servers for updates • Virus definitions updated hourly –and- critical updates can be pushed to clients immediately • Investigating installing a managed faculty/staff server and/or student server to provide management to campus entities without a local managed AV server … thoughts?

  24. New Software Center • Portal to various methods to obtain software • Software Express – downloadable site licensed software or Emory developed software • TechTools – only for Tech Professionals in the Local Support Database (currently under development) http://software.emory.edu/

  25. NetCom

  26. SP2

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