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Communication for Managers

How Can You Listen Well?. • Behavior #1: Accuracy – Discriminate facts from opinions – Analyze facts to understand message • Behavior #2: Support – Give attention to the other person – Show involvement verbally and nonverbally – Help other person feel comfortable.

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Communication for Managers

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  1. How Can You Listen Well? • Behavior #1: Accuracy – Discriminate facts from opinions – Analyze facts to understand message • Behavior #2: Support – Give attention to the other person – Show involvement verbally and nonverbally – Help other person feel comfortable From: Lynn O. Cooper, “Listening Competency in the Workplace,” Business Communication Quarterly. Communication for Managers

  2. Develop Your Capacity to Reflect in Action • Hit the “pause button” – How does the interaction make you feel? – How and why do you interpret as you do? • Suspend your assumptions • Consider how your actions are coloring the situation • Use self-observation to bring about self control Communication for Managers

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