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How to book a Great Southern Rail product in 10 steps ?. Step #0 – Introduction to Great Southern Rail (GSR) products. Please read carefully the following as GSR products are different from traditional bookings in Euronet.

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step 0 introduction to great southern rail gsr products
Step #0 – Introduction to Great Southern Rail(GSR) products

Please read carefully the following as GSR products are different from traditional bookings in

Euronet.

  • Instead of traditional products printed immediately, GSR products require a confirmation number sent by the carrier before the journey starts in Australia.
  • Therefore, once booked in Euronet, Rail Europe will fullfill your request and assign to your Euronet booking a unique GSR confirmation number.
  • Please follow the specific workflow in Euronet as described below:
    • At time of booking, select « Initiation » on Booking Details Tab.
    • Then two scenari can be offered:

1) Either the requested product is available, and you’ll receive an option booking email.

        • EMAIL: [PRODUCT NAME] – Option confirmed

2) Either the requested product is not available and you’ll receive an alternate proposal email.

        • EMAIL: [PRODUCT NAME] - Alternate option offered
  • NOTE: the confirmation number will only appear on the PDF once the booking is printed.
step 0 introduction to great southern rail gsr products1
Step #0 – Introduction to Great Southern Rail (GSR) products

Scenario n°1

  • Once the option booking has been confirmed, the deadline to confirm it, appears on Euronet (Booking details > Payment Deadline, see below).
  • The booking is on « hold  status» until the date indicated as below, after, the availability and prices are not guaranteed.
  • To validate the reservation you must « PRINT » (click on the usual « Print » button). The ticket is not physically printed but Euronet will generate a PDF confirmation with all mandatory information inside.

Scenario n°2

  • You need either to modify your booking (remove the product: Booking Details > Select in the drop down list the product and click on « Delete Product » button, then reselect « Initiation » as selected « Item Status ».)
  • Ether to fully cancel your Euronet booking and create a new one.
step 1 start your booking
Step #1 – Start your booking
  • (1) As usual, enter the Departure Date from country and the Agent Name and click on “Product Tree”.

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step 2 product selection
Step #2 – Product Selection
  • (1) In the product tree, in the Non-European Rail products section, select the Australian product you are looking for.

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step 3 product search
Step #3 – Product Search
  • (1) Select the product either via the “Route” or via the “Departure Date” drop down list.
  • (2) Give more details by selecting an option in “Search by” OR/AND “Value”.
  • (3) Click on “Search”
  • (4) All available products meeting your criteria will be displayed. Select the appropriate one.
  • (5) Enter the number of travellers in the “# of Pax” column.
  • (6) Click on “Select Fares”

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step 4 passenger creation
Step #4 – Passenger Creation
  • Go to “Passengers” Tab
  • (1) Click on “Add New Passenger” button
  • (2) Follow the instructions and enter First Name, and Last Name of the passenger
  • (3) Click on “Create Passenger”.

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step 5 passenger details
Step #5 - Passenger Details
  • Your passenger has been successfully created.
  • (1) Select remaining mandatory information such as Gender and Date of Birth.
  • (2) Click on “Confirm”.

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step 6 passenger assignment
Step #6 – Passenger Assignment
  • Go back to “Booking Details” Tab
  • (1) Click on “Select Booking Details”, select the appropriate product.
  • (2) Click on “Associated Passenger” and assign the right passenger to the right product via the drop down list.
  • (3) Click on “Confirm”

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step 7 product details
Step #7 – Product Details
  • (1) On “Booking Details” Tab, click on “Select Booking Details”, select the appropriate product.
  • (2) Check “GSR Terms & Conditions” and confirm by clicking on “YES”. Enter your local phone number to be reached.
  • (3) Move the status to “Initiation”. See first slide “Initiation” for further information
  • (4) Click on “Confirm”

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step 8 booking recap
Step #8 – Booking Recap
  • Go to “Booking Recap” Tab
  • Product has been selected, passengers have been created, assigned to the product…
  • (1) If the result is compliant with your expectations, then click on “Next”.

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step 8bis booking recap
Step #8bis – Booking Recap
  • (1) You can enter to the fullfilment center. Otherwise, can leave it blank.
  • (2) Click on “Next”.

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step 9 recap product booked
Step #9 – Recap Product booked
  • You are now back to the Euronet generic “home” screen.
  • (1) In the “Booked Products” box, select the Rail Australia product, in this case “The Overland”.
  • (2) Next to the “Product Description”, in the drop down box ticketing method, select PDF.
  • (3) Then click on “Next”.

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step 10 finalise booking
Step #10 – Finalise booking
  • Your booking has been successfully created.
  • (1) Click on “Hold” in order to enable the call center to deal with the request and fulfill it.
  • (2) Click on “Done with booking” button.
  • A notification is immediately sent to the call center. Your request will be quickly processed.

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Congratulations, you can now successfully book Rail Australia products.

  • If you need further assistance, you can reach Rail Europe Help Desk at:
    • re4ahelpdesk@raileurope.fr