Welcome to Southern Regional Medical Group

1. Welcome toSouthern Regional Medical Group

2. Monday – Friday 8am - 8pm Saturday Morning 8.30am - 12pm NEW OPENING HOURS

3. Our doctors offer the following specialist services or have an interest in….. • Obstetrics • Paediatrics • Colonoscopy and Endoscopy • Anaesthetics • Vasectomies / Laparoscopic sterilisation • Chronic disease management • Dermatology • Travel medicine • Minor procedures (excision of lesions)

4. Clinical Psychologist SRMG is pleased to welcome Ally Lawrence to our team • Ally offers experienced and professional support for concerns including stress, anxiety, grief, trauma, parenting and relationship issues… • Appointments are available for children, adolescents & adults • Private Health Insurance and Medicare rebates apply Please talk to your doctor or one of the receptionists for further information

5. Other services offered by SRMG • Flu vaccinations • Employment medicals • Ecg’s • Spirometry • Drug and Alcohol tests • Skin checks • Workers compensation • Diabetic services • Dietetic services • Psychology services

6. Dr Elizabeth Tompkins Dr David Mildenhall Dr Richard Turner Dr Kim Trueman Dr Ian Leggett Dr JJ Kriek Dr Liz Tompkins Dr David Ward Dr Amanda Thomas Dr Chieh Cheng Dr Pieter de Klerk Dr Bonita Ryan Dr Clark Wasiun SRMGDoctors

7. We are committed to providing the highest level of customer service In order for us to know that you are here, please ensure that you have checked in with the receptionists upon your arrival If you have been waiting for longer than 30 minutes, please bring it to the attention of our receptionists Please participate in our ongoing satisfaction surveys. Your feedback is essential for our improvement If you are dissatisfied in any way, please let us know….. Commitment to service

8. Pleasenote • We know it is often difficult for you to book an appointment with us within a reasonable timeframe • We are aware of this and we are constantly looking for new ways to improve on these waiting times • We do however have one doctor available daily for urgent and emergency appointments. • So if you are in urgent need of medical attention, please call us and the urgent on-call doctor, or perhaps another doctor, will most likely be able to see you that same day.

9. Proceduralservice to ARH Most of the doctors in this practice provide a vital procedural service to our patients and visitors at the Albany Regional Hospital. This means that your doctor may be called away from the rooms in the case of an emergency. If this occurs, your appointment may need to be rescheduled or if agreed moved to any other available doctor. We will endeavour to minimise the inconvenience to you as far as possible. We appreciate your understanding and patience.

10. Prescription renewal requests • For a renewal of an existing prescription you may choose one of the following options: • Make an appointment to see one of our doctors • Fill in a script request form which is available at the reception • Email your request to scripts@srmg.com.au, or • Fax your request to (08) 9842- 1233 • All written requests will require at least a 7 days advance notice

11. Phone(08) 9845-9000Fax (08) 9842-1233 Address-32 Albany Highway, Albany WA 6330 Email admin@srmg.com.au or scripts@srmg.com.au Website www.srmg.com.au SRMG Contact details

12. Pro Active Health We have a strong focus on pro active healthcare. What this means is that we have developed programs that focus on the early diagnosis and management of chronic conditions to improve the quality of life for the people affected by it. If you know that you have a chronic condition and you are not yet on a management plan, speak to your doctor about the benefits that a management plan may have for you.

13. Pro Active Health Programs • Diabetes Management • Asthma Management • Health Assessments • Various Heart Disease • Ischemic Heart Disease • Coronary Heart disease • Arthritis Management • Skin Checks Hypertension • Osteoporosis • Chronic Obstructive Pulmonary Disease (COPD) • Delayed development in children • Childhood immunisations

14. Healthy Kids Checks- 4 year olds • If your child has had their third birthday and has not yet turned five, you may wish to arrange for them to have a Healthy Kids Check provided by our practice nurse. • A Healthy Kids Check is available to all children at or around the time of their 4 year old immunisation and helps to ensure that children are healthy, fit and ready to learn when they start school.

15. Healthy Kids Checks- 4 year olds • The aim of the Healthy Kids Check is to improve the health and well-being of Australian children and promote early detection of lifestyle risk factors, delayed development and illness. It also provides the opportunity to discuss with your family doctor or practice nurse guidance on healthy lifestyles and early intervention strategies for your child. • A Healthy Kids Check will include an assessment of your child’s height and weight, an assessment f their eyesight, hearing and oral health and discussion about their toilet habits and known or suspected allergies. • If you would like your child to receive a free Healthy Kids Check you can speak to one of our friendly receptionists to arrange an appointment.

16. Indigenous Health Southern Regional Medical Group is offering Health Assessments as part of an Australian Government Indigenous Health Incentive Program Please ask your Doctor or one of our receptionists for more information

17. Skin Cancer Awareness Month

18. Skin Cancer Awareness If you work outside, Protect yourself with these 5 simple steps

19. Mole/Skin Check Clinics • We now have mole / skin check clinics which are regularly held on Saturday mornings. • These clinics are designed to identify moles or other skin changes that may require further treatment by your doctor. • If required, a follow up appointment will be made with the doctor of your choice. • To make an appointment for one of these clinics, please speak to one of our friendly receptionists.

20. Skin Cancer Awareness A SIMPLE CHECK COULD SAVE YOUR LIFE

21. Slap on a hat Slap on a hat that provides as much shade as possible to your face, head, neck, ears and eyes. There are three main styles of hats that provide adequate sun protection: Broad brimmed hats - with a brim of at least 7.5cm. Bucket or 'surfie' style hats - with a deep crown and brim of at least 6cm. Legionnaire hats - with a flap that covers the back of the neck. Baseball caps and visors are not recommended as they leave the ears and the back of the neck exposed.

22. SLIP ! SLOP! SLAP!

23. What is a solarium? • A solarium may also be known as a sunbed, sun tanning unit, sunlamp, tanning bed, or tanning booth. It is a device that uses electricity to produce concentrated ultraviolet (UV) radiation to tan the skin. • Tanning happens more rapidly from a solarium compared to sun tanning because of the high intensity of the UV radiation emitted. • What is ultraviolet (UV) radiation? • UV radiation is the part of sunlight that is responsible for sunburn, skin cancer, eye damage, ageing and wrinkling of the skin. A solarium can produce concentrations of UV radiation that are up to five times the strength of the summer sun at noon. • The two main types of UV radiation emitted by a solarium are UVA and UVB. UVA radiation may cause premature ageing of the skin, wrinkles, blotchiness, unusual pigmentation, skin cancer and eye damage. UVB radiation may cause sunburn, skin ageing, skin cancers and eye damage.

24. Is it safe to use a solarium? • No solarium can provide a safe tan. Exposing your skin to UV radiation produced by a solarium increases your risk of developing skin cancer, eye cancers and other skin and eye damage. • People who had ever used solariums had a 15% increased risk of developing malignant melanoma (the most dangerous type of skin cancer); • People who first used solariums in their teens or twenties had a 75% increased risk of developing melanoma; and • People who had ever used solariums have an increased risk of squamous cell carcinoma (another form of skin cancer). • If you are determined to change the colour of your skin, fake tan is the best option. However, remember that no tan provides adequate protection from the sun.

26. . • BE SUNSMART • FAST FACTS • 1 in 2 Australians get some kind of skin cancer • You can get sunburnt in as little as 10 minutes • Too much UV radiation also makes you look old before your time - making your skin look saggy, wrinkly and leathery • There are three main types of skin cancer. Melanoma is the most dangerous it grows quickly and can be deadly. Every day, three Australians die from Melanoma • Everyone living in Australia is at risk of getting skin cancer because we have very high levels of UV radiation • The good news is that skin cancer is almost totally preventable

27. There’s nothing healthy about a tan

28. Mole/Skin Check Clinics • We now have mole / skin check clinics which are regularly held on Saturday mornings. • These clinics are designed to identify moles or other skin changes that may require further treatment by your doctor. • If required, a follow up appointment will be made with the doctor of your choice. • To make an appointment for one of these clinics, please speak to one of our friendly receptionists.

29. . There’s more to sun protection than sunscreen Protect yourself in five ways: • Slip on sun protective clothing • Slop on SPF30+ sunscreen • Slap on a broad-brimmed hat • Seek shade • Slide on wrap-around sunglasses

30. Good Sun Protection

31. Be Sun Smart, Don’t Cook for Looks

32. Slop on SPF 30 + Sunscreen Make sure your sunscreen is broad spectrum and water-resistant. Sunscreen should not be used to increase the amount of time you spend in the sun and should always be used with other forms of protection. Apply sunscreen liberally to clean, dry skin at least 20 minutes before going outside and reapply every two hours.

33. Be Sun Smart!

34. Be safe in the Sun

35. Patient Feedback We welcome your feedback. Help us to improve our service by completing a patient satisfaction survey. If you have not been offered one, please ask one of the receptionists…..