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A good IVR system will offer a variety of applications and features to use. Ultimately, one should have a large amount of choices from which they can choose. Some features and applications worth looking more into are: • Multi tasking and multi threading facility • Provide call statistics and customized report • Multiple language support with user configurable channel specific language • Customer management • Automatic upgrades • Adaptive call center customer support • Detecting an incoming ring and automatically establishing connection in response to the ring signal.
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