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Leveraging User Data for Enhanced Library Services at University of Missouri

Learn how University of Missouri derives value from local surveys to enhance library services. Key findings and insights on user preferences, scholarly communication, data management, and space planning are discussed.

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Leveraging User Data for Enhanced Library Services at University of Missouri

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  1. Knowing Our Users Deriving Value from the Ithaka S+R Local Surveys at the University of Missouri Jeannette E. Pierce Associate University Librarian for Research, Access, & Instructional Services

  2. University of Missouri Just a few facts about MU

  3. Background • Assessment Team • LibQual conducted in 2003 and 2012 • Ithaka surveys 2017

  4. Survey Preparation • 6 weeks to prepare for launch • Campus support • Survey edits • Customize for local terminology • Added demographics for stratifications • Examples: • Online vs. physical presence on campus (students) • Faculty rank • Small changes – “library building” to “campus library location”

  5. Survey Overview • Surveys sent to • 2,100 faculty & instructors • 6,000 graduate & professional • 14% response rate • Too long?

  6. Key Findings

  7. Discovery • Google Scholar vs. library databases • Teaching research skills

  8. Collections • Access to information – BIG role • Print matters • But…comfortable with online

  9. Scholarly Communication • Open access • + Supportive in principle • - Don’t negotiate author agreements • Disciplinary repository

  10. Data Management • Faculty surveyed • Types of data produced • Preservation methods • Role for the library – work to do here

  11. Space Planning • Faculty vs. graduate/professional students • Preferred place to study/work • Makerspace • More power!

  12. Sharing Results with Users • Still working on this • Library staff + committees • Institutional Research • Web & Social Media • Campus Library Committee • Vice-Chancellor for Graduate Studies • Faculty Affairs Committee • Center for Teaching for Learning • Cyberinfrastructure Council • Associate Deans of Research

  13. Concluding Thoughts or What We’d Change • More planning time = more customization • Faculty & graduate surveys more closely aligned • Undergraduate survey

  14. Library Assessment Team • Shannon Cary • Gwen Gray • Jeannette Pierce • Caryn Scoville • Questions? piercejea@missouri.edu • Results: https://tinyurl.com/y9y25kf7

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