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Improving Health & Healthcare Delivery in North Carolina

Improving Health & Healthcare Delivery in North Carolina. Presented by Lukasz Mazur, Ph.D. Industrial Extension Service North Carolina State University. The IES Vision and Mission…. OUR VISION

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Improving Health & Healthcare Delivery in North Carolina

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  1. Improving Health & Healthcare Delivery in North Carolina Presented by Lukasz Mazur, Ph.D. Industrial Extension Service North Carolina State University

  2. The IES Vision and Mission… OUR VISION IES is the recognized leader and change agent for the sustainability and advancement of North Carolina industry. OUR MISSION The Industrial Extension Service is a state-wide university-affiliated organization partnering with North Carolina industry to be a catalyst for the transfer of knowledge and technology in support of economic development.

  3. We help you through… Improving your quality systems with… ISO certification and auditing Lean and Six Sigma certification and mentoring Improving performance with… Implementing Lean Systems Environmental Health and Safety programs Energy Conservation Developing alternative fuel resources Benchmarking against World-class The North Carolina Shingo Prize for Manufacturing Excellence The North Carolina Award for Excellence (Baldridge criteria) Regional networking opportunities

  4. What is the role of IES? • 250 years of application experience in business and industry • We are the “coach” in the process – you are the process expert • Partner with you to improve healthcare by becoming better coaches.

  5. Health, Healthcare Delivery and Well-Being Organizing for Impact Medical Treatment and Tools Health Sciences Healthy Living CCMTR BRC BMIL CML CCTRP CCB CESR CIMS CQBS DGRC Ergonomics GSL T-PACC Nonwovens … Researchers & Centers BioSciences Food Nutrition PublicHealth BME Genomics BioInformatics ISE … Educational Programs Industry/Gov Liaison Healthcare Life Science Insurance CROs Medical Technology IT NCHICA NCBC EEED Services OTT SBTDC Incubator IES EDP NC-Commerce NC-ED CC Partnership WCED NC-Comm Colleges Mitzi Montoya and Prema Arasu

  6. Applied Research (Lean)

  7. 10+ years in Hospitals

  8. Network Learning and Knowledge Transfer

  9. Research Questions • What are the patterns of individual change readiness associated with successful implementation? • What are the patterns of individual learning associated with successful implementation? • What leadership styles and behaviors are associated with successful implementation? • What are the patterns of critical actions and decisions during the lean implementation process associated with successful implementation? • What social network patterns for knowledge and behavior acquisition and diffusion are associated with successful implementation? • What mechanisms for inter-organizational knowledge sharing may be associated with successful implementation? • Finally, what behavioral theories for change implementation can we draw upon, and what new theories must be developed for successful implementation of a collaborative TPS-based model for continuous improvement in rural hospitals?

  10. Work with Student • Jackson, M., Johnson, J., Thompson, S., John, S., Lefteris, Ch., Mazur, L.M. “Reducing Discharge Time on Patient Floors”, Fifteenth Annual International Scientific Symposium on Improving the Quality and Value of Health Care, part of the Annual Institute of Healthcare Improvement Conference, Orlando, FL, 2009. • Gebicki, M., Raghunandan, A., Kizhakethil, G.T., Lawing, B., Godwin, W., Smith, M-L., Carter, J., Lefteris, Ch., Mazur, L.M. “Inventory Control for Supplies in Emergency Department”, Fifteenth Annual International Scientific Symposium on Improving the Quality and Value of Health Care, part of the Annual Institute of Healthcare Improvement Conference, Orlando, FL, 2009. • Gebicki, M., and Lukasz M. Mazur, “Evaluation of Inventory Management Policies in Hospitals’ Medication Supply Chain”, Fifteenth Annual International Scientific Symposium on Improving the Quality and Value of Health Care, part of the Annual Institute of Healthcare Improvement Conference, Orlando, FL, 2009. • Roszell, S., Jackson, M., Taylor, K., Xu, J., and Mazur, L.M. “Reducing Standard Work to Increase Nursing Care Time in a Clinic Setting”, Fifteenth Annual International Scientific Symposium on Improving the Quality and Value of Health Care, part of the Annual Institute of Healthcare Improvement Conference, Orlando, FL, 2009 (also accepted for presentation at Quality Expo University of North Carolina Healthcare System, October 20, 2009; Aspiring Nurse Leaders’ Week, University of North Carolina Healthcare System, November 9-13, 2009; Southern Nurse Research Society, Dallas, Texas, 2010).

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