Dr. Georg Rathwallner Consumer Protection Chamber of Labor Upper Austria. The Austrian consumers in the single market. I come from Upper Austria, a region with about 1.4 Mio inhabitants.
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Chamber of Labor Upper Austria
I come from Upper Austria, a region with about 1.4 Mio inhabitants.
The consumer protection center in Linz received 94.600 enquiries and complaints last year, most of them by phone or e-mail. The most important communication channel is our website www.ooe.konsumentenschutz.at with more than 2 million visits last year.
Austrian consumers are confronted
on the grounds of their nationality or place of residence
when attempting to access services at a cross-border level.
Such practices are prohibited by the EU Services Directive!
Consumers are most frequently confronted with price differentiation when trying to purchase .
Two families resident in Italy booked a stay in an Italian hotel via an Austrian tour operator. Upon arrival at the hotel, the families were asked to pay an additional fee of € 400. When queried, the hotel and tour operator informed the consumers that Italians are obliged to pay an additional fee for a club card enabling them to use the hotel’s amenities. After intervention by ECC Austria the tour operator refunded the additional fee of € 400
Austrian consumers booked a ferry trip from Venice to Patras with the company Minoan Lines. Due to economic reasons the route was cancelled. Minoan Lines offered a refund of the ticket costs of € 800,--. However, the consumers did not receive the promised refund. Due to the intervention of ECC Austria and ECC Greece the consumers were reimbursed
consumer receive scams involving: