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Northumberland. Presentation of the Residents’ Survey 2012. December 2012 12-035607-01. What we will cover today… The impact of the economy on residents What residents think of their local area Residents involvement in their local area What they think of the council and its services

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northumberland
Northumberland

Presentation of the Residents’ Survey 2012

December 2012

12-035607-01

slide2
What we will cover today…

The impact of the economy on residents

What residents think of their local area

Residents involvement in their local area

What they think of the council and its services

Residents health & well being

  • Drilling down into the data…
  • Small area level
  • Trend analysis - 2008 Place survey
  • -Compare to the Consortium
introduction
Introduction
  • The survey was commissioned by the North East Consortium. To enable benchmarking of results across the seven Councils involved, eight pages of questions were common to all.
  • The questions were drawn from the Place Survey and from benchmarking questions recommended by the LGA from the ‘Are you being served?’ survey.
  • The survey was sent to a random sample of 10,700 addresses in Northumberland. A reminder questionnaire was sent to all those who did not respond to the initial mailout.
  • Fieldwork took place between the 30th June and the 24th August 2012. In total 3,620 people responded, representing an adjusted response rate of 34%.
  • Data are weighted to the known population profile of the area to counteract non-response bias. Data are weighted by age within gender bands, ethnicity and balanced by household size.
  • To enable comparisons with Place survey data, results are based on all valid responses (excluding don’t knows and those who do not answer the questions) unless otherwise indicated.
national backdrop economic pessimism across the country continues
National backdrop… economic pessimism across the country continues

Do you think that the general economic condition of the country will improve, stay the same or get worse over the next 12 months?

Base: 1,005 British adults 18+, 20th-24th, October 2012

October 2012

Don’t know

Get worse

Improve

Get worse

Stay the same

Improve

Get worse

Stay the same

EOI = -14

Source: Ipsos MORI Political Monitor

slide7

Three in five respondents are in paid employment, 27% are retired. Three quarters of respondents are owner occupiers, 14% are social tenants and 9% private tenants.

North

Owner occupier

Social tenant

Private tenant

Working

Retired

Education

Workless

South East

Homemaker/other

Owner occupier

West

Social tenant

Owner occupier

Private tenant

Social tenant

Private tenant

Working

Retired

Working

Retired

Education

Workless

Education

Homemaker/other

Workless

Homemaker/other

Base: All valid responses (3205)

the general view of the economy is pessimistic although less so at a local level
The general view of the economy is pessimistic, although less so at a local level

EC1. In your view which best describes the state of the economy in…?

Base: All valid responses (see above)

 Net Economic Performance

-70

-82

-86

slide9
The current economic climate has affected three in five Northumberland residents in one form or another.

EC2. Thinking of the current economic climate, have you been affected by any of the following in the last 12 months?

% been affected

Base: all valid responses (3328)

two in five residents believe their financial circumstances will get worse over the coming year
Two in five residents believe their financial circumstances will get worse over the coming year.

EC3. Do you think that your personal financial circumstances will improve, stay the same or get worse over the next 12 months?

% Don’t know

% Improve

Area

Comparator data

% Get worse

% Stay the same

Base: All valid responses (3527)

slide11
7

Views of the local area

slide12

There has been a fall in satisfaction with the local area.

OS1. Overall, how satisfied or dissatisfied are you with your local area as a place to live?

% Very dissatisfied

% Fairly dissatisfied

% Very satisfied

% Neither

Comparator data

Area

% Fairly satisfied

Base: All valid responses (3580)

road and pavement repairs and job prospects are the priority
Road and pavement repairs and job prospects are the priority.

OS9. Which of the things below would you say are most important in making somewhere a good place to live?OS10. And thinking about this local area, which of the things below, if any, do you think most need improving?

Important

Needs improving

Base: OS9 All valid responses (3152) Base: OS10 All valid responses (3139)

slide14

Pot holes, pot holes, pot holes.

% needs improving

Road and pavement repairs

Job prospects

Street cleanliness

Activities for teenagers

Level of ASB

Affordable decent housing

Public transport

Care and support for the elderly

Shopping facilities

Traffic congestion

Cost of living

Parks and green spaces

Level of crime

Health services

Sport & leisure

Community facilities

Education provision

and schools

Tourist attractions

Care and support

for disabled people

Sense of community

Cultural facilities

% important

Base: All valid responses OS9 (3152); OS10 (3139)

and we try to look locally local committee areas
And we try to look locally – Local Committee Areas…

Issues which are more likely to need improving in these specific areas.

  • North:
  • Road and pavement repairs (61%)
  • Job prospects (44%)
  • Affordable decent housing (33%)
  • Level of traffic congestion (22%)
  • Wage levels and local cost of living (23%)
  • Education provision/schools (12%)
  • South East:
  • Clean streets (39%)
  • Facilities and activities for teens (31%)
  • The level of ASB (36%)
  • Shopping facilities (22%)
  • Facilities and activities for children under 13 yrs (23%)
  • Parks and green spaces (15%)
  • The level of crime (17%)
  • Sports and leisure facilities (14%)
  • Sense of community (12%)
  • West:
  • Road and pavement repairs (66%)
  • Affordable decent housing (29%)
  • Public transport (29%)
  • Care and support for older people (24%)

Base: OS10 All valid responses (3139)

there is a strong sense of belonging
There is a strong sense of belonging,

IN1. How strongly do you feel you belong to your local area?

% Not at all strongly

% Not very strongly

% Very strongly

Area

Comparator data

% Strongly

% Fairly strongly

Base: All valid responses (3462)

social cohesion
…social cohesion

IN2. To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?

% Definitely disagree

% Definitely agree

% Tend to disagree

Area

Comparator data

% Neither

% Agree

% Tend to agree

Base: All valid responses who live in a diverse area (3088)

and community spirit
…and community spirit.

IN3. To what extent do you agree or disagree that people in this local area pull together to improve this local area?

% Definitely disagree

% Definitely agree

% Tend to disagree

Area

Comparator data

% Tend to agree

% Neither

Base: All valid responses (3313)

doing better than most although formal volunteering remains relatively low
Doing better than most, although formal volunteering remains relatively low.

IN4. How often, if at all, have you given unpaid help in the following ways?

By taking part in or supporting any group, club or organisation

As an individual to someone who is not a relative

26% volunteer formally once a month

25% in 2008

40% volunteer informally once a month

Base: All valid responses (3448)

Base: All valid responses (3458)

there is a willingness to work together to improve the local area
There is a willingness to work together to improve the local area.

CL2. To what extent do you agree or disagree with the following statements?

Base: All valid responses (see above)

% Councils’ Average 2012

68%

55%

% agree

73%

59%

but that does not necessarily translate into feeling empowered
But….that does not necessarily translate into feeling empowered.

IN5. Do you agree or disagree that you can influence decisions affecting your local area?

% Definitely agree

% Definitely disagree

% Tend to agree

Area

Comparator data

% Agree

% Tend to disagree

Base: All valid responses (2894)

council satisfaction has improved but remains below the consortium average
Council satisfaction has improved but remains below the consortium average.

OS2. Overall, how satisfied or dissatisfied are you with the way the council runs things?

% Very satisfied

% Very dissatisfied

% Fairly dissatisfied

Comparator data

Area

% Fairly satisfied

% Satisfied

% Neither

Base: All valid responses (3531)

the same for value for money
The same for value for money.

OS3. To what extent do you agree or disagree that the council provides good value for money?

% Strongly agree

% Strongly disagree

% Tend to agree

% Tend to disagree

Area

Comparator data

% Neither

% Agree

Base: All valid responses (3451)

northumberland s reputation is not as strong as others
Northumberland’s reputation is not as strong as others.

OS4. On balance, which of the following statements comes closest to how you feel about the council?

OS5. How much do you trust the council?

Consortium average

% positive

36

53

Base: All valid responses (see above)

significantly fewer residents believe that the council acts on their concerns
Significantly fewer residents believe that the council acts on their concerns.

OS7. To what extent do you think the council acts on the concerns of its local residents?

% A great deal

% Not at all

% A fair amount

Area

Comparator data

% Not very much

Base: All valid responses (3123)

but a larger proportion are now feeling informed
But a larger proportion are now feeling informed.

OS6. Overall how well informed do you think the council keeps residents about the services and benefits it provides? By benefits we mean any positive impacts it has had on the local area

% Very well informed

% Not informed at all

Area

Comparator data

% Fairly well

informed

% Not very well informed

% Informed

Base: All valid responses (3409)

slide29
There is a broad range of opinion dependent upon the service in question.Users of non universal services are more satisfied than others.

OS12. The council is a key provider of public services locally, so we would like your views on some of the services they provide. How satisfied or dissatisfied are you with each of the following services provided or supported by the council?

Universal services

Non-universal services

Base: All valid responses (see above)

Base: All valid responses (% satisfied valid responses / Service users (see above)

doorstep recycling is an issue
Doorstep recycling is an issue.

Base: All valid responses (see above)

individual services generally perform less well than the consortium average
Individual services generally perform less well than the consortium average.

Universal services

Non-universal services

Base: All valid responses (see above)

two thirds of residents are positive about their health
Two thirds of residents are positive about their health.

AY6. How is your health in general?

% Very bad

% Bad

% Very good

% Fair

Area

Comparator data

% Good

% Good

Base: All valid responses (3528)

the average mental well being score across northumberland is 24 7 between a range of 7 and 35
The average mental well being score across Northumberland is 24.7 (between a range of 7 and 35).

AY8. WEMWB short scaleBelow are some statements about feelings and thoughts. Please tick the box that best describes your experience of each over the last two weeks.

Base: All valid responses (see above)

slide35

88% of residents score at least 20 out of 35 on the well being scale. However, 12% score less than 20 points, which suggests a low quality of mental well being.

AY8. WEMWB short scaleBelow are some statements about feelings and thoughts. Please tick the box that best describes your experience of each over the last two weeks.

7-9

30+

10-19

344 people (12%) scored less than 20

Workless (38%)

Social tenants (23%)

Disability (21%)

Poor health (39%)

20-29

Base: All valid responses (3049)

one third of residents are carers
One third of residents are carers

AY12. Do you look after, or give any help or support to family members, friends, neighbours or others because of either long-term physical or mental ill-health or disability or problems related to old age?

Age

Yes

1213 people

Disabled

No

Gender

Ethnicity

Base: All valid responses (3392)

in summary
In summary…
  • Levels of satisfaction with the local area have fallen (you are not alone).
  • Road and pavement repairs and economic stability are a priority.
  • Residents have a strong sense of belonging to their local area and there is a real sense of community spirit but only one quarter feel they can influence decisions.
  • Satisfaction with the Council is moving in the right direction. There have been improvements overall, more believe they are getting value for money and feel informed
  • ..but the reputation of the Council remains relatively weak.
  • There is an issue with doorstep/kerbside recycling.
  • Compared to the consortium, it is a game of two halves….you perform significantly better on local area and social cohesion measures and worse on general council and service specific key measures.
so what does this mean
….so what does this mean
  • Important to note that key council satisfaction measures are improving.
  • The survey suggests its about key visible services…being seen to tackle holes in the road is visible PR.
  • Communicate what you can do and what you can not, to manage expectations at a local area level.
thank you for listening
Thank you for listening!

Any questions?

Further information:

Nicola.moss@ipsos.com

0161 240 2401

respondent profile 1
Respondent profile 1

Sample Profile for Northumberland : key demographics

Weighted

Unweighted

Base size

Gender

Male

1557

Female

1941

Age

18-24

30

25-44

505

1402

45-64

65+

1499

Ethnicity

3496

White

33

BME

Base: All valid responses (see above)

41

respondent profile 2
Respondent profile 2

Religion

Sexuality

Base: All respondents (3620)

42

household profile
Household profile

Household demographics

Served in the armed forces (3316)

Details of serving in the armed forces (620)

Base: All valid responses (see above)

*Base: All who have served or a member of their household has served in the armed forces

43

and we try to look locally local committee areas1
And we try to look locally – Local Committee Areas…

Greater satisfaction with specific services at a small area level

  • North:
  • Street cleaning (57% satisfied)
  • Winter maintenance (28%)
  • Up keep of grass verges, flower beds, trees and shrubs in public places (50%)
  • Museums/galleries (35%)
  • Theatres/concert halls (36%)
  • West:
  • Local tips/recycling centres (82% satisfied)
  • Parks and green space (74%)
  • Local libraries (71%)
  • Museums/galleries (41%)
  • Theatres/concert halls (50%)
  • Sport and leisure facilities (66%)
  • South East:
  • Road maintenance (27% satisfied)

Base: All valid responses (see above)

and we try to look locally local committee areas2
And we try to look locally – Local Committee Areas…

Greater dissatisfaction with specific services at a small area level

  • North:
  • Road maintenance (66% dissatisfied)
  • South East:
  • Street cleaning (38% dissatisfied)
  • Up keep of grass verges, flower beds, trees and shrubs in public places (40%)
  • Local tip/recycling centres (11%)
  • Parks and green spaces (20%)
  • Museums/galleries (29%)
  • Theatres/concert halls (40%)
  • Sport and leisure facilities (31%)
  • West:
  • Road maintenance (69% dissatisfied)
  • Pavement maintenance (59%)
  • Up keep of grass verges, flower beds, trees and shrubs in public places (40%)

Base: All valid responses (see above)

health wellbeing at small area level
Health & Wellbeing at small area level

Poor health

Disability

Well being index score

Good health

North

South East

West

Base: All valid responses : Health (good/poor) (3528); Disability (3490); Wellbeing index score (3049)