1 / 4

Service-Cloud-Consultant Exam PDF Questions & Answers – Latest Dumps & Study

Download the updated Service-Cloud-Consultant PDF with real exam questions and answers. Prepare with expert-verified dumps, reliable study guides, and practice tests to pass your Salesforce Certified Service Cloud Consultant certification exam on the first attempt.

dcsdfer
Download Presentation

Service-Cloud-Consultant Exam PDF Questions & Answers – Latest Dumps & Study

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Salesforce Service-Cloud-Consultant Salesforce Certified Service Cloud Consultant Questions & Answers PDF (Demo Version – Limited Content) For More Information – Visit link below: https://p2pexam.com/ Visit us at: https://p2pexam.com/service-cloud-consultant

  2. Latest Version: 36.2 Question: 1 [Contact Center Analytics] The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution by call center. Which analytics solution should the consultant recommend? A. Case report grouped by Call Center B. Case History report grouped by Call Center C. Dynamic Dashboard grouped by Call Center Answer: C Question: 2 [Knowledge Management] Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement? A. Create a sharing rule for each division to provide access using the role hierarchy. B. Create a sharing rule for each division to provide access based on the article category. C. Create a single data category group for each division and provide access using the role hierarchy. Answer: C Question: 3 [Interaction Channels] A service agent is in a messaging session with a customer. The customer abruptly stops responding after 30 minutes. What should the agent do next? A. End the messaging session with the customer. B. Mark the messaging session as customer Inactive. C. Leave the messaging session with the customer open. Answer: A Visit us at: https://p2pexam.com/service-cloud-consultant

  3. Question: 4 [Service Cloud Solution Design] Universal Containers is using Service Cloud for customer entry and case management, but order fulfillment, inventory, invoicing, and financial data are stored in other systems. Which solution should a consultant recommend for integration? A. Utilize Apex with integrated External Objects. B. Utilize an AppExchange integration package. C. Utilize MuleSoft to integrate the systems. Answer: C Question: 5 [Industry Knowledge] Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs) to ensure that its customer support center is profitable. Which metric should a consultant use to help executive management understand support center costs? A. All Cases by Customer B. All Open Cases by Priority C. Case Resolution Time Answer: C Visit us at: https://p2pexam.com/service-cloud-consultant

  4. For More Information – Visit link below: https://p2pexam.com/ Thanks for Using Our Product Pass Your Certification With p2pexam Guarantee Use coupon code “20off” for 20USD discount Sales: sales@p2pexam.com Support: support@p2pexam.com Visit us at: https://p2pexam.com/service-cloud-consultant

More Related