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A “SWAT team” Approach to User Studies. Erin Mayhood University of Virginia Library July 31st, 2008. “Know thy user, and you are not thy user.” - Arnie Lund. Our Model. User Requirements. Usability. The OLE Teams. Web Site Interim Design Improvement Team OL E User Requirements Team
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A “SWAT team” Approach to User Studies Erin Mayhood University of Virginia Library July 31st, 2008
OurModel User Requirements Usability
The OLE Teams • Web Site Interim Design Improvement Team • OLEUser Requirements Team • OLE System Infrastructure Team • OLE Operational Planning Team • Serials Solutions Implementation Team • OLE Staff Enhancements Team • Digital Library
Team Member Roles User Requirements Usability Determine the ease with which our users can employ a particular product/site the library has in development or in use. Assess need for usability activities Design usability tests Recruit testees Perform tests Write usability report Exploring user needs supported by reading, experience and local study. • Group task analysis • Wants and needs analysis • Analysis of competitor’s or ideal models • Prioritization of enhancement requests • Literature review • Interviews, surveys (through MIS) • Card sorting • Field studies
Research Process Literature Review Review of spring 2007 Clemons software statistics Paper survey in Clemons during two days of fall finals, N=162 Three focus groups of Clemons students, N=32
Brainstorming Round 1
Brainstorming Yellow=Original suggestion Pink=Reactions to suggestions
Brainstorming Yellow=Original suggestion Pink=Reactions to suggestions
Blacklight Research Process Literature Review Wants and Needs Analysis Guided Interviews Usability Testing
Blacklight http://blacklightdev.lib.virginia.edu