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Enhancing 911 System Safety: Addressing Regulatory and Operational Glitches

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The 911 emergency response system faces numerous challenges, including regulatory, funding, and operational glitches that hinder its effectiveness. This presentation by Eldon Mast, Senior Manager at Intrado, explores these critical issues and highlights the need for a holistic approach toward integrating new technologies within legacy 911 systems. Insights on overcoming historical constraints and adopting modern solutions will be discussed, promoting safer and more reliable emergency services for everyone.

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Enhancing 911 System Safety: Addressing Regulatory and Operational Glitches

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  1. “Addressing the Safety Glitch in the 911 System” (SP-14)or“So Many Glitches So Little Time”Eldon MastSenior ManagerIntradoeldon.mast@intrado.com

  2. Regulatory Glitches eldon.mast@intrado.com 303-249-6691

  3. Funding Glitches eldon.mast@intrado.com 303-249-6691

  4. Operational Glitches eldon.mast@intrado.com 303-249-6691

  5. Standards Glitches

  6. KeySystem KeySystem ACD ACD InternetTelephony CAD CAD ANI/ALIController ANI/ALIController Servers Servers E9-1-1 Selective Routing CO Radio Radio RMS RMS PSAP Other Other SS7 MF Trunks (CAMA) CO’s Wireline Calls E9-1-1 Selective Routing CO PSAP MF Trunks(CAMA) Or SS7 Patchwork of Old Technology eldon.mast@intrado.com 303-249-6691

  7. New Technology is the Easy Part(the application of it into legacy 9-1-1 cultures, well…) eldon.mast@intrado.com 303-249-6691

  8. Remember the Holistic View eldon.mast@intrado.com 303-249-6691

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