1 / 22

SATYA: Transforming Police-Public Relations through Proactive Counseling

SATYA, an NGO intervention program in Vidhayakpuri PS, Jaipur, aims to enhance positive police-public relationships through counseling and Lok Adalats. The program focuses on creating a public-friendly police institution, improving police perception, and fostering responsible citizenship.

dawncollier
Download Presentation

SATYA: Transforming Police-Public Relations through Proactive Counseling

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. EmpoweredPolice Station System The < SATYA >– an NGO intervention in positivepolice-public relationship, through proactive counselingand Lok Adalats: A pilot programme in process at the Vidhayakpuri PS, Jaipur

  2. Programme objectives • To evolve a public-friendly PS institution • To develop a replicable model PS system • To encourage dialogue for environment building • To inculcate declining litigation and crime • To conduct requisite action research • To undertake proactive training • To evolve responsible police operations • To evolve responsive citizenship • To extend application across the state

  3. Extended objectives for the police • To improve the public perception • To sensitize about genuine public grievances • To cease to indulge in motivated harassment • To extend good behaviour, body language, and ambience • To distinguish between an offence and a crime • To cut down the needless workload and fatigue • To help acquire enhanced image and self-esteem • To create a harmonious communication with the public, and the media

  4. Extended objectives for the public • To enlighten about the rules and the laws • To avoid needless litigation, and thus stay away from wasting precious time, money and peace of mind • To appreciate the constraints of police • To understand the limitations of police • To be a responsible & responsive citizen • To enrich social peace and public order

  5. Methodology • Comprehensive information for the public, effectively displayed at the PS • Counseling form – format and filling-up • Face-to-face counseling with the litigants • Reaching legally viable reconciliation • Reconciliation – documenting and appraisal • Follow-up, if any Extended elements: • Incorporating Quality systems: Drawing upon the ISO 9001, Sigma 6 and Kaizen • Periodic police-public meets • Public appreciation of performing police personnel

  6. The Diagnosis, and the Treatment Satya profoundly believes: That <COMMUNICATION> - proactive and unhindered, across the hierarchy is the sum total of the programme in hand. Satya defines <COMMUNICATION> as <Learning + Cognition>, that produces natural, effective & workable DIALOGUES – to diagnose and treat the conflict.

  7. First-time programme • First time in operation as a pilot project at the Vidhayakpuri PS, Jaipur - since January 2005. • Inspired by the Satyamandate to function as a channel between police and the public for transparent transactions of societal disputes and clashes. • `Case Reconciling at the PS level` is a core component of the pilot programme.

  8. A model PS: Vidhayakpuri, JaipurThe venue of the pilot project

  9. The services prominently displayedat the PS

  10. From the case diary of the pilot programme

  11. The PS staff welcomes the pilot programme

  12. The casereconciled and resolved

  13. With the people,with the police • The pilot project has faith in the people. • The project has faith in the police. • The project seeks to bring the people and the police together.

  14. PS now has more quality time • The pilot project spares the police from small time neighbourly quarrels. • The PS dedicates quality time to the law-and-order maintenance.

  15. 32 success stories! • The entire 32 cases, as of yet, of reconciliation remain settled. • The involved parties remain in good harmony.

  16. PS workload lightens • The pilot project takes care of quasi-criminal disputes. • The dialogue ultimately resolves the problem. • The PS staff is freer to investigate the organized crime.

  17. Kudos to all! The pilot project finds that: • The people are at peace. • The police is at ease.

  18. Appraisal The pilot project requires a midline appraisal through: • Structured interviews • Open interviews • Synthesis of the indicators • Documentation There from shall emanate: • Policy formulation • Scaling-up • Inclusion of proven strategies • Requisite professional training • Hi-tech installation • Expansion

  19. Towards Continuity Scenario in situation of: • Change of the police heads • Change of the government ?

  20. Face of the Future • The pilot project is viable. • The project is low-cost. • The project is worthwhile. • The project is replicable.

  21. The project has a Future • The concept addresses the day-to-day functioning of the SHOs; needs to be adopted. • The pilot project requires to be extended across the state, in all the model PS. • The project requires to be put on-line, for easy access.

  22. Acknowledgement • The framework was developed under active guidance of the Department of Police. • Satya affirms grateful acknowledgements to: • Mr. A.S. Gill, the DGP • Mr. M. K. Devrajan, the ADGP • and, Mr. Rajendra Singh Shekhawat, the SHO, Vidhayakpuri PS, Jaipur

More Related