achieving results n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Achieving Results PowerPoint Presentation
Download Presentation
Achieving Results

Loading in 2 Seconds...

play fullscreen
1 / 48

Achieving Results - PowerPoint PPT Presentation


  • 104 Views
  • Uploaded on

Achieving Results. Housekeeping. Break Restrooms Cell phones, pagers, text messaging Evaluations sent by email (within 3 days) Workshop counts toward Pro3 certification Do not need to do anything to get credit; it will be given automatically based on roster in the training room

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Achieving Results' - daw


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
housekeeping
Housekeeping

Break

Restrooms

Cell phones, pagers, text messaging

Evaluations sent by email (within 3 days)

Workshop counts toward Pro3 certification

Do not need to do anything to get credit; it will be given automatically based on roster in the training room

Roster routed at end of workshop

a key competency
A Key Competency
  • A key competency*—results orientation
  • What is results orientation?
    • Ability to focus on the desired result of one’s own or one’s unit’s work, set challenging goals, focus effort on the goals, and meet or exceed them

*Competencies are abilities, skills, traits, or behaviors that contribute to superior performance on the job

a key competency1
A Key Competency
  • Why is this results focus and execution important for success?
    • Identified as a core competency by successful department administrators at UF
    • A core competency for success in many types of positions
achieving results1
Achieving Results
  • Tools

Bubble Sort

SMART

Performance Tree

  • Skills

Build a strategy

Identify key results

Create clear and compelling goals

  • Foundation – Results Mindset

Grit/Courage

Response-ability

Action

overall objective
Overall Objective
  • To improve our ability to achieve the results we want at work
    • Fostering a results mindset
      • Identify and implement practices that foster a results mindset
    • Identifying key results
      • Describe and use a process to identify key results
    • Creating effective goals
      • List the characteristics of effective goals and use to create clear and compelling goals
    • Designing a strategy for success
      • Describe and use a tool to create strategy
the results mindset
The Results Mindset
  • Courageous
    • Mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty (root heart)
  • Response-able
    • To take responsibility for making a choice and taking an action in every circumstance
  • Active
    • Producing or involving action or movement
barriers
Barriers
  • Fear
    • Fear of criticism or rejection
    • Fear of the unknown
    • Fear of change
    • Fear of failure
    • Often comes in the form of worry patterns or downward spiral thinking
barriers1
Barriers
  • Thinking like a victim and learned helplessness
    • Honking louder and longer at a self-service gas station
    • How does this show up at work?
  • Inertia
    • Old habits are hard to break!
the results mindset courage1
The Results Mindset: Courage
  • Habits of thinking that help foster a results mindset
    • Overcome fear and anxiety with focus
      • Step 1 – Clarify what you want to do (what results are most important and what that looks like) and why you want to do it
      • Step 2 – Regularly focus on what you want and why
      • Step 3 – When you start to feel anxious, re-focus…“Throw another film on the projector and watch what happens”
the results mindset courage2
The Results Mindset: Courage
  • Think about an upcoming event or project that has you worried. Ask yourself…
    • What’s really the worst that could happen?
    • What can I do to help reduce that possibility?
    • What is the best that could happen? What if all goes really well?
    • What can I do to increase that possibility?
the results mindset courage3
The Results Mindset: Courage
  • Habits of thinking that help foster a results mindset
    • Overcome fear and anxiety with knowledge
      • Practice aggressive learning
      • “The less you know about a subject, the more fearful you are about trying something new or different in that area.”
      • Get ideas from others who have had some success in this area
challenges
Challenges…
  • What are the challenges that keep you from achieving the most important results in your job?
    • List 10
    • Identify the top 3
the results mindset response ability
The Results Mindset: Response-ability
  • Habits of thinking that help foster a results mindset
    • Overcome learned helplessness/thinking like a victim (“Honking louder and longer at a self-service gas station”) with influence
      • Focus on what you can control or influence, not what is out of your control
        • Focus on the actions that you can take to move toward the result you want
        • Given this state of affairs, what can I do?
circle of concern vs circle of influence
Circle of Concern vs. Circle of Influence
  • Department budget cuts
  • My past mistakes
  • Job security
  • My happiness
  • Weaknesses of other people
  • My commute time
  • How others treat me
challenges1
Challenges…
  • What are the challenges that keep you from achieving the most important results in your job?
    • List 10
    • Identify the top 3
  • For these challenges…
    • How can I influence? Or, where is my influence in relation to this challenge?
the results mindset response ability1
The Results Mindset: Response-ability
  • Habits of thinking that help foster a results mindset
    • Overcome learned helplessness with better questions
      • Quicksand vs. Sparkplug questions
the results mindset response ability2
The Results Mindset: Response-ability
  • Quicksand questions

-Pull us down, weaken us, dampen our enthusiasm, and look for someone to blame

            • “How can they be so stupid?” “What’s wrong with them?”
  • Sparkplug questions

-Work to ignite our resources and thrust us (and others) forward

            • “What is the best way for me to present my case?” “What data will they find compelling?”
the results mindset action
The Results Mindset: Action
  • Habits of thinking that help foster a results mindset
    • Overcome inertia with small steps
      • Do something every day toward the accomplishment of the goal
      • Identify small tasks or carve out small chunks of time that enable you to work toward the result
the results mindset1
The Results Mindset
  • Courageous
    • Mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty (grit)
      • Focus and knowledge
  • Response-able
    • To take responsibility for making a choice and taking an action in every circumstance
      • Influence and better questions
  • Active
    • Producing or involving action or movement
      • Small steps
key results
Key Results
  • First, identify what you need to accomplish
  • What are the most important things for me to accomplish?
    • BHAGs (Big Hairy Audacious Goals)
    • WIGs (Wildly Important Goals)
    • “Must-Win” battles
having an impact
Having an Impact
  • Distinguish circle of influence and circle of concern
  • Consider where you can have an impact
    • Work unit goals
    • Individual goals
    • How your work gets done
    • Skills to develop
    • Processes to improve
having an impact1
Having an Impact
  • Where am I able to have an influence?
    • For what results am I responsible? Which are the most important? How can I improve those results?
goals
Goals
  • Focus on outcomes, not activities
  • Activities are how we achieve our outcome-based objectives
  • Research what customers want (activity)
  • vs.
  • Reduce customer complaints by 90% (outcome)
  • Workout five days a week (activity)
  • vs.
  • Complete a marathon in less than four hours (outcome)
goals1
Goals
  • When you focus on outcomes:
    • You develop the activities and behaviors you need to achieve those outcomes
    • It is clearer why the efforts matter and how to recognize success
smart goal
SMART Goal
  • Use SMART Goals
    • Specific- Make them as specific as possible
    • Measurable- How will I know when it is accomplished?
    • Aggressive and Achievable- Give them stretch
    • Relevant- Make sure they focus on outcomes you really care about
    • Time-bound- By when?
smart goals
SMART Goals
  • Make them Specific
  • Ask the six “W” questions
    • Who: Who is involved?
    • What: What do I want to accomplish?
    • Where: A location?
    • When: Time-frame?
    • Which: Requirements and constraints?
    • Why: Reasons, purpose, benefits?
smart goals1
SMART Goals
  • Make them Measurable
    • Goals should measurable—or at least assessable
    • Ask yourself: How will I know when it is accomplished?
smart goals2
SMART Goals
  • Make them Aggressive and Achievable
    • Goals should require “stretch”
      • This puts you in a learning frame of mind (engages your mind)
      • Stretch goals are more likely to inspire (engages your heart)
    • The main criterion for achievability is your belief
smart goals3
SMART Goals
  • Make them Relevant
    • The best goals capture exactly the performance outcomes we care most about
smart goals4
SMART Goals
  • Make them Time-bound
    • By when?
strategy make a plan
Strategy: Make a Plan
  • After establishing performance-based goals, you can ask:
    • What actions do I need to take in order to accomplish these goals?
performance tree phase one
Performance Tree: Phase One
  • State your goal
  • Choose a time frame
  • With reference to that goal, ask,“What are the four to six objectives I/we need to achieve to succeed?”
  • With reference to each of those, ask, “What are the three to five most critical things at which I/we must succeed?”
performance tree

Broad Aspiration

Most critical activities or outcomes leading to success

Most critical subactivities or suboutcomes leading to success

Performance Tree

Time Frame:

examples
Examples

Goal: Improve customer service rating to 4/5

  • Four to six objectives
  • Improve customer service skills
  • Identify and implement two ways to improve business process
  • Work with supervisor/colleagues to improve coverage
  • Identify common customer complaints
performance tree1

Broad Aspiration

Most critical activities or outcomes leading to success

Most critical subactivities or suboutcomes leading to success

Performance Tree

Attend customer service training

Create a customer satisfaction survey

Improve customer service skills

Time Frame:

  • Work with supervisor to improve coverage

Improve customer service rating to 4/5

performance tree phase two
Performance Tree: Phase Two
  • Convert the objectives in your performance tree to SMART outcome-based goals
    • Example:
      • Improve customer service
      • Improve customer service rating to 4/5 in March 2008 performance appraisal
achieving results2
Achieving Results
  • Tools

Bubble Sort

SMART

Performance Tree

  • Skills

Build a strategy

Identify key results

Create clear and compelling goals

  • Foundation – Results Mindset

Grit/Courage

Response-ability

Action