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Action Research for TQM CYCLE 1. Implementation of TQM through 4-Cycle Empirical Research at Nokia R&D Unit, OULU 1991-1997. Motivation and Aim. frustration in certification process implemented improvements invariably triggered requests for further improvement

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action research for tqm cycle 1

Action Research for TQMCYCLE 1

Implementation of TQM through 4-Cycle Empirical Research at Nokia R&D Unit, OULU 1991-1997

motivation and aim
Motivation and Aim
  • frustration in certification process
    • implemented improvements invariably triggered requests for further improvement
    • there are purists who offer a silver bullet to solve all problems
    • there are pragmatic proponents with holistic understanding. Such pragmatists combine the multiple – no “right way” and no “wrong way” to implement TQM
  • created a motivation
    • to find out and prove that decisive and business-focused improvement is “the right way” to implement TQM
  • “…The aim of this study is to identify elements [TQM implementation practices] that will increase the probability of success within the product development environment…”

The above texts are either direct quotations or paraphrasing of text from:

TAUNO JOKINEN - MANAGING QUALITY INSIDE A HIGH-TECHNOLOGY PROJECT ORGANIZATION

Faculty of Technology, University of Oulu, 2004

Quality Management Assignment - MSc in Computer Science, University of Iceland

implementation
Implementation
  • Implementation: of TQM through 4-Cycle Empirical Research at Nokia R&D Unit, OULU 1991-1997
  • Research Methodology: Action research with the researcher in key managerial roles with a high level of influence on the process
  • Venue: R&D Unit of Special Products Division Established in 1991

Quality Management Assignment - MSc in Computer Science, University of Iceland

this presentation from this point on
This Presentationfrom this point on
  • Explain the elements of Cycle 1
    • Diagnosis
    • Planning
    • Action
    • Evaluation
    • Learning
  • What did we learn?
    • Andrea
    • Ragnhildur
    • Paul
  • Questions

Quality Management Assignment - MSc in Computer Science, University of Iceland

diagnosis
Diagnosis

Quality Management Assignment - MSc in Computer Science, University of Iceland

planning
Planning

Quality Management Assignment - MSc in Computer Science, University of Iceland

action
Action

Quality Management Assignment - MSc in Computer Science, University of Iceland

evaluation
Evaluation

Quality Management Assignment - MSc in Computer Science, University of Iceland

learning 1
Learning* 1

*N.B.specific to cycle 1 – not to the whole research project

Quality Management Assignment - MSc in Computer Science, University of Iceland

learning 2
Learning 2

Quality Management Assignment - MSc in Computer Science, University of Iceland

learning 3
Learning 3

Quality Management Assignment - MSc in Computer Science, University of Iceland

what did we learn
What Did We Learn?
  • Andrea

Quality Management Assignment - MSc in Computer Science, University of Iceland

what did we learn1
What Did We Learn?
  • Ragnhildur

Quality Management Assignment - MSc in Computer Science, University of Iceland

what did we learn paul
What Did We Learn?(Paul)
  • That it must be extremely problematic for a researcher to implement action research in a domain in which he is not an expert
  • That it must be problematic for a TQM expert to implement TQM in a domain in which he is not an expert

Quality Management Assignment - MSc in Computer Science, University of Iceland

what did we learn paul1
What Did We Learn?(Paul)
  • Reasoning:
    • The domain (Phone Technology) is technical and well documented
    • The task (TQM) is well-documented over decades
    • The researcher is a domain expert
    • Employees are domain experts

Risk of misconceptions is at lower end of scale

BUT Cycle 1 started and ended with frustration over differing perceptions.

 Where the risk of misconceptions is at the higher end of the scale – problems from misconceptions will be much greater.

Quality Management Assignment - MSc in Computer Science, University of Iceland

discussion
Discussion

Any questions?

Quality Management Assignment - MSc in Computer Science, University of Iceland