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BLAST FROM THE PAST!. Couple Years Ago Brought You Into the WORLD OF COMPLAINCE We Talked About How IT and Compliance Worked Together to Capture Data and Share With Multiple Internal Areas Today Will Bring You Into Another Area. MANAGING RETAILER REPORT CARDS. REMEMBER THE DAYS?.
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BLAST FROM THE PAST! Couple Years Ago Brought You Into the WORLD OF COMPLAINCE We Talked About How IT and Compliance Worked Together to Capture Data and Share With Multiple Internal Areas Today Will Bring You Into Another Area NEECOM SPRING 2017
MANAGING RETAILER REPORT CARDS NEECOM SPRING 2017
REMEMBER THE DAYS? • Going through grade school? • Dreading when the report cards came out? • Had to give report cards to parents? • Parents had to sign? • Bad report cards and we were grounded? • Then we graduate and we are done with REPORT CARDS!!!!!!! • Until we go into the career of VENDOR COMPLIANCE! NEECOM SPRING 2017
VENDOR REPORT CARDS HELP US or DO WE FEEL LIKE WE ARE SINKING IN MUD? NEECOM SPRING 2017
Every One Of Our Retail Partners Has A Different Report Card • Metrics Are Different • Views Are Different • But All Point To The Same Thing “HOW ARE WE DOING AND WHERE ARE THE WEAK AREA’S IN OUR ORGANIZATIONS?” NEECOM SPRING 2017
Visibility to problems/information was needed by multiple people! • In US Lifetime has: • 4 Distribution Centers • 1 Corporate Office in Garden City NY • 3 Satellite Offices in PA, RI and MA • Multiple Sales People All Over US Working From Home or Small Showrooms We Could E-Mail Information BUT We All Get To Many E-Mails • We Decided To Build An Internal Repository of Information Shared by All • AS A COMPANY WE DECIDED TO USE SHAREPOINT! NEECOM SPRING 2017
BUT WE ARE HERE TO DISCUSS REPORT CARDS! NEECOM SPRING 2017
BUT WHY BOTHER? • Compliance Managers Will Agree It Is Our Job! • As Compliance Professionals Our Goal’s Are: “To Comply With Retailer Requirements” “To Keep Company Advised of Issue” To Work With Retailers and Improve our Service Level” “To Work At Recovering Offsets Applied In Error” “ But Above All” SATISFACTION THAT WE ARE HELPING OUR COMPANY SUCCEEED! NEECOM SPRING 2017
AND IMAGINE THE SATISFACTION WHEN WE LOOK AT A REPORT CARD FROM A RETAILER THAT WAS AN F • AND WE DROVE THE TEAM AND BROUGHT IT TO AN A NEECOM SPRING 2017
OR A LOW % TO A HIGH % NEECOM SPRING 2017
BUT WHAT DO WE DO WITH THEM? • Depends on the Retailer • Examples: • Kohl’s (Going From F – A) • Bed Bath & Beyond (RRBBBY) • The Container Store (GUMBY) • Groupon (#1-2 Housewares Vendor) • True Value (Simple Details on Each Shipment) • The Actions Are Different For Each Retailer NEECOM SPRING 2017
EXAMPLES! NEECOM SPRING 2017
KOHL’S - 2010 NEECOM SPRING 2017
ACTION WAS NEEDED! • Kohl’s Major Retail Partner • Management Meeting In NJ • Develop a Process • Weekly Meetings • DC Audits On Shipments • Met With Kohl’s Twice A Year At RVCF (RETAIL VALUE CHAIN FEDERATION) • UPS & DOWN! – BUT KEPT EYE ON PRIZE! NEECOM SPRING 2017
2015! NEECOM SPRING 2017
THE CONTAINER STORE • In the early days our performance was embarrassing • Countless errors in shipments • Wrong information on a shipping label • Errors went on and on • More important to fix issues • Met with them on phone and eventually RVCF one-on-ones NEECOM SPRING 2017
Tackled issues one by one making systemic changes • BUT MORE IMPORTANTLY GOT EVERYONE INVOLVED! • BUT THERE WERE NO CHARGEBACK’S! • MANY RETAILERS DO NOT CHARGEBACK! • Now What? NEECOM SPRING 2017
CORRECT ISSUES AS THEY ARE BROUGHT UP! NEECOM SPRING 2017
THE CONTAINER STORE NEECOM SPRING 2017
WHAT ARE THE NEXT STEPS INTERNALLY? • Check and make sure SOMEONE is seeing the Report Cards AND DOING SOMETHING WITH THEM! • Make sure EVERYONE understands them. If not, ask for help either from your peers but more importantly from your Retailer Partner • Make sure others in company receive them including Senior Management and have internal meetings if you can • As I showed, when improvements are made, congratulate everyone involved! NEECOM SPRING 2017
