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STANDARD PROCESSES & PROCEDURES in a GLOBAL ENVIRONMENT. APICS – Hampton Roads Chapter PDM March 10, 2005. Presented by Michele Wernsmann, Ciba Specialty Chemicals. Procedure?. Process?. According to Merriam-Webster Dictionary . A Process :

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slide1

STANDARD PROCESSES & PROCEDURES

in a GLOBAL ENVIRONMENT

APICS – Hampton Roads Chapter

PDM

March 10, 2005

Presented by Michele Wernsmann, Ciba Specialty Chemicals

slide2

Procedure?

Process?

According to Merriam-WebsterDictionary

A Process:

A series of actions or operations conducing to an end

  • Very High Level
  • Based on Global Strategic, and Business Plans

A Procedure:

A series of steps followed in a regular, definite order

  • Cascading levels of detail
  • Regional, Country, Local
slide4

Customer Service Levels

  • Supplier Response Rating
  • Execute Business Strategy
  • Quality in Manufacturing
  • Financial Integrity
  • Inventory Accuracy
  • COGS
  • Operational Excellence
  • ISO or other Certification
  • Education
  • Training
  • Certification
slide5

The Global Community

Challenges

  • Distance/Cost
  • Different Cultures
  • Difficult Communication/Language barriers
  • Time Zones
  • ERP Environments
  • Differences in Law/Regulations
  • Different Activities –
    • Pure Manufacturing vs. Pure Distribution
slide6

The Global Community

The Global processes are owned by a team on which all regions are represented. We call them regional champions.

slide7

The Global Community

Regional procedures are developed on an as-needed basis. Usually necessary to outline responsibility.

slide8

The Global Community

Local procedures are usually specific to country, plant, ERP environment, or other defining criteria.

slide9

They must

Fit

Together

The key element of processes and procedures in a global community

slide14

How do we create visibility and accessibility?

  • Central repository where everything is visible
  • Procedure which supports development &
    • promotion
  • Individual actions assigned to create ownership
  • Training for ALL users
slide15

GRIP Roles

Global

NAFTA

NAFTA Related

LRIM Local Replenishment & Inventory Manager5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel 

PRP Product Range Planner5/31/2004 - (E) Vers.: 03 Process Owner: Guillermo Raebel 

PU Power User – Regional GRIP Champion5/31/2004 - (E) Vers.: 02 Process Owner: Guillermo Raebel 

RRIM Regional Replenishment & Inventory Manager5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel 

back to top

Standard Consignment Stock Agreement

Global

NAFTA

NAFTA Related

Standard Consignment Stock Agreement8/25/2003 - (E) Vers.: 02 Process Owner: David Mason 

back to top

Distribution Principles

Global

NAFTA

NAFTA Related

Distribution Principles4/4/2002 - (E) Vers.: 00 Process Owner: Harald Klyve 

back to top

Customer Complaint System

Global

NAFTA

NAFTA Related

Customer Complaint System4/4/2003 - (E) Vers.: 1.0 Process Owner: CCS Steering Committee 

back to top

slide16

Our Mission:To Become the Partner of Choice of the Business Segments in Terms of Order Management, Distribution, Warehousing Activities, IM Support and Cost Leadership.

To accomplish our mission, NAFTA Supply Chain Services must ensure that the various functions of the supply chain align within the work processes across the region while supporting the global supply chain processes. Development of standardized procedures is an essential step that will make this alignment a reality. This web site has been created to provide you easy access to the Global Business Processes and the NAFTA standard procedures.

The NAFTA SCS Leadership Team firmly believes that use of these standardized processes by trained and dedicated team members is essential for us to reach our goal of Operational Excellence.

Customer Service

International Operations

Transportation

International Trade

Warehousing

Replenishment

GRIP Roles

Global

NAFTA

NAFTA Related

LRIM Local Replenishment & Inventory Manager5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel 

PRP Product Range Planner5/31/2004 - (E) Vers.: 03 Process Owner: Guillermo Raebel 

PU Power User – Regional GRIP Champion5/31/2004 - (E) Vers.: 02 Process Owner: Guillermo Raebel 

RRIM Regional Replenishment & Inventory Manager5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel 

back to top

Standard Consignment Stock Agreement

Global

NAFTA

NAFTA Related

Standard Consignment Stock Agreement8/25/2003 - (E) Vers.: 02 Process Owner: David Mason 

back to top

Distribution Principles

Global

NAFTA

NAFTA Related

Distribution Principles4/4/2002 - (E) Vers.: 00 Process Owner: Harald Klyve 

back to top

Customer Complaint System

Global

NAFTA

NAFTA Related

Customer Complaint System4/4/2003 - (E) Vers.: 1.0 Process Owner: CCS Steering Committee 

back to top

slide18

Process Assessments

  • Compliance Audits
    • Locally
    • Regionally
    • Globally

How do we maintain control?