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Web Self-service Technology for Enrollment Management. AACRAO Technology Conference October 2004 Session T2.1. What are transactional web tools?. Allow personal business to be conducted Customized outcome, based on user’s input Feedback specific to issues requested by user

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web self service technology for enrollment management

Web Self-service Technology for Enrollment Management

AACRAO Technology

Conference

October 2004

Session T2.1

KSU Office of Admissions www.kennesaw.edu

what are transactional web tools
What are transactionalweb tools?
  • Allow personal business to be conducted
  • Customized outcome, based on user’s input
  • Feedback specific to issues requested by user
  • 24/7, on demand

KSU Office of Admissions www.kennesaw.edu

what customers can we serve with transactional web tools
What customers can we serve with transactional web tools?
  • Prospects/parents
  • Applicants
  • New Enrollees
  • Continuing Students
  • Former Students
  • High School Counselors

KSU Office of Admissions www.kennesaw.edu

24 7 transactional web tools for prospects
24/7 Transactional Web Tools for Prospects
  • Freshman Admission Predictor
  • Ebrochure through Academic Engine
  • Academic Engine/Virtual Advisor
  • Generic Email Address
  • Online Application
  • Chat Sessions

KSU Office of Admissions www.kennesaw.edu

freshman admission predictor fap
Freshman AdmissionPredictor (FAP)
  • 90 second web tool
  • Freshman/transfer freshman applicants
  • Accessible before applying
  • Self-elimination for ineligible

KSU Office of Admissions www.kennesaw.edu

freshman admission predictor fap13
Freshman AdmissionPredictor (FAP)
  • Started Feb 03
  • No publicizing – received approx 5200 hits Feb to Sept 03
  • Sept 03 to Sept 04, publicized and received over 14,000 hits
  • Currently about 50 hits per day

KSU Office of Admissions www.kennesaw.edu

ebrochure through dsi data supplies inc
Ebrochure through DSI (Data Supplies Inc.)
  • Driven by templates
  • Design your own brochure
  • Programs and activities of choice
  • Email pdf brochure
  • Hard copy mailed
  • 81 variables, 388K combinations

KSU Office of Admissions www.kennesaw.edu

virtual advisor through academic engine ask a question on the admissions page
Virtual Advisor throughAcademic Engine Ask a question on the admissions page…

KSU Office of Admissions www.kennesaw.edu

virtual advisor through academic engine
Virtual Advisor throughAcademic Engine

Sample Questions

  • What is your calendar?
  • Do you honor AP credits?
  • What is the weather like?
  • How much does it cost?
  • Do you have fraternities?
  • Do you offer web classes?

KSU Office of Admissions www.kennesaw.edu

admissions email access with customized reply
Admissions Email Access – with Customized Reply
  • Generic email address
  • Questions & comments for Office of Admissions
  • Immediate bounce back
  • Personal response from telecenter

KSU Office of Admissions www.kennesaw.edu

24 7 transactional web tools continue
24/7 Transactional Web Tools Continue

As the prospect

becomes an

applicant.

KSU Office of Admissions www.kennesaw.edu

24 7 transactional web tools for applicants applying to ksu 24 7
24/7 Transactional Web Tools for ApplicantsApplying to KSU 24/7
  • Web Application (CNET)
  • Saves the applicant time and money

$30 application fee (vs $40)

  • Email bounce back

KSU Office of Admissions www.kennesaw.edu

paper application
Paper Application
  • Paper application/ICR compatible
  • Limited to Personal Office Visits

& Viewbook/Catalog

  • $40 application fee

KSU Office of Admissions www.kennesaw.edu

management of application flow
Management of Application Flow

Electronic Data Management:

  • Electronic data push of applications and test scores
  • ICR application push
  • Imaging

KSU Office of Admissions www.kennesaw.edu

management of application flow36
Management of Application Flow

Electronic Data Management:

  • Workflow
  • Document Wizard
  • Notepad

KSU Office of Admissions www.kennesaw.edu

managing file completion
Managing File Completion
  • Email Broadcasts
  • Application Status Check for 24/7 Self Service
  • Transfer Credit Evaluation information

KSU Office of Admissions www.kennesaw.edu

accepted to enrolled
Accepted to Enrolled

Web Tools – Owl Express

Financial Aid

Testing

Housing

Online Courses

Orientation

Registration

One Card Activation

KSU Office of Admissions www.kennesaw.edu

accepted to enrolled39
Accepted to Enrolled
  • Change PIN, address, email, telephone
  • View academic records
  • Readmit
  • Web CT
  • Campus Email Account

KSU Office of Admissions www.kennesaw.edu

hs counselor 24 7 web access
HS Counselor 24/7 Web Access

High School Guidance Counselor

Service Center

  • Georgia High School Directory
  • SDU Workshop sign-up
  • Member Login for KSU applicant info

KSU Office of Admissions www.kennesaw.edu

24 7 transactional tools
24/7 Transactional Tools

Continuing Development:

My KSU pre-enrollment page: personalized web page for applicants

KSU Office of Admissions www.kennesaw.edu

web self service technology for enrollment management51
Web Self-service Technology for Enrollment Management

Vendor Contacts

  • Academic Engine (Virtual Advisor)

http://www.academicengine.com , [email protected],

(510) 251-8713

  • DSI Supplies, Inc. (EBrochure)

www.datasuppliesinc.com, (770) 449-6300

  • Nolij Corp. (Imaging and Data Push)

www.nolijcorp.com, [email protected], (888) 818-6654

  • US Netcom (PhoneMaster)

www.usnetcomcorp.com, (800) 695-7788

KSU Office of Admissions www.kennesaw.edu

web self service technology for enrollment management52
Web Self-service Technology for Enrollment Management

To access this session on the web in a readable or printable form, please visit:

http://www.kennesaw.edu/admissions/professional.html

Or go to ‘About Admissions’ on the KSU Admissions website.

KSU Office of Admissions www.kennesaw.edu

web self service technology for enrollment management55
Web Self-service Technology for Enrollment Management

For Questions Contact

Joe Head, [email protected]

Susan Blake,[email protected]

KSU Office of Admissions www.kennesaw.edu

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